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Salesnet Announces Trade-Up Choice Program
Salesnet announced its Trade-Up Choice Program that offers free migration and product discounts for UpShot customers who wish to move onto Salesnet's patent-pending online sales CRM solution. This program provides a choice to UpShot customers by offering Salesnet's online CRM solution for 10 percent less than UpShot customers are currently paying and free quick-start migration services.

Witness Extends Dynamic Learning Environment
Witness announced the availability of eQuality Producer, a customized contact center e-learning solution that leverages real-life scenarios agents encounter on a daily basis to create company-specific content. The new offering further extends Witness Systems' suite of customer interaction recording, performance analysis and e-learning capabilities to optimize workforce performance and capture customer intelligence in the contact center. more »

Scribe Software Launches New Product
Scribe Software announced the launch of its new product, Scribe Insight. Scribe Insight for Microsoft CRM follows the introduction earlier this year of the widely adopted Scribe Migrate for Microsoft CRM, and represents Scribe's second step for CRM success; creating one complete view of the customer within Microsoft CRM.

Infra Selected By swITch
The infraEnterprise web-based service management application has been implemented by swITch, the Belgium based IT support organization, to manage systems and infrastructure services for the entire Brussels Airport. The implementation, delivered on schedule and within budget, has enabled swITch to provide greater levels of confidentiality and security in airport administration, while increasing performance of the airport systems infrastructure. more »

Does BA beat BI?
Source - InfoWorld - The leaders of big organizations, especially businesses, can pay a terrible price for driving forward while gazing in the rear-view mirror. Many who did this at the turn of the millennium raced headlong into the Permafrost Economy on the fuel of wishful thinking and soothing official lullabies. Meanwhile, data in their own systems could have shown them both the coming chill and actions likely to buffer it. That is, the data could have if these leaders had invested in a software category called BA (business analytics).  more »

Epsilon Selects DoubleClick
DoubleClick and Epsilon announced an alliance to promote the DoubleClick Ensemble campaign management solution. Under the terms of this deal, customers of both companies will benefit from access to a marketing automation suite in a hosted environment enabling customers to plan, execute and design scalable multi-channel marketing campaigns.

Chordiant Software Hailed
Delphi Group took the opportunity at the Chordiant Customer Conference in Dublin this week to highlight business process management (BPM) as a new business imperative, estimated to be worth EUR 440 million globally in 2003 alone. Research shared at the Conference revealed that by 2005 many companies will have invested in some way in BPM to leverage the benefits of orchestrated business processes. Chordiant Software was hailed by Nathanial Palmer, vice president and chief analyst of the Delphi Group, as being 'ahead of the curve' in terms of business process management solutions, as its services oriented architecture made it possible to integrate and orchestrate business processes, placing control of process definition in the hands of the business rather than the IT function. more »

Embarcadero Announces Results
Embarcadero Technologies announced results for its third fiscal quarter ended September 30, 2003. Net income and diluted earnings per share under Generally Accepted Accounting Principles (GAAP) for the quarter were $1.5 million and $0.05, respectively.

• Aspect And Microsoft Expand Alliance
  
• Revere Group Joins Interface Software Partner Program