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Unica Announces Affinium 6
Unica announced Affinium 6 featuring a new, intelligent lead management module and enhancements to its campaign management, e-marketing, planning, optimization and analytic capabilities. Affinium 6 is an integrated solution for managing brand, interactive, event and direct marketing across an organization, improving marketing speed and effectiveness.

UniPress Software Expands UNIX Support
UniPress Software announced that it has expanded its FootPrints product line to support HP UNIX environments. This new version of FootPrints extends the web-based service desk's cross-platform capabilities that already include support for Microsoft Windows, Linux, and UNIX operating systems. Organizations working with HP-UX with an Oracle database can now use FootPrints to support help desk and customer service operations. more »

Siemens Integrates HiPath With Microsoft CRM
Siemens announced the integration of its HiPath ProCenter Suites' contact center capabilities with Microsoft Business Solutions CRM, a software package for managing customer relationships. This combination allows small and medium-sized firms to extend the features of Microsoft's premier customer relationship management toolset with the contact center productivity and management features of the Siemens HiPath ProCenter Suites.

Vail Resorts Realizes Savings With HEAT
FrontRange Solutions announced that Vail Resorts has implemented FrontRange HEAT Service & Support solutions to increase employee satisfaction and integrate and orchestrate help desk activities at all resort locations. The company needed to replace its in-house system with a more powerful, customizable solution and turned to FrontRange after examining a variety of applications that were too costly and required a programmer to maintain. more »

Is E-Business Finally Starting to Deliver?
Source - CIO Insight - E-business is gaining traction, according to CIOs responding to CIO Insight's September research. But there is still some caution of new security problems and higher levels of complexity. more »

ClickSoftware Wins Order
ClickSoftware announced that its ServiceOptimization Suite has been selected by AMT-SYBEX for the optimized resource scheduling and dispatch of United Utilities' field resources across their Water, Waste Water and Electricity businesses. United Utilities will implement ClickSoftware's ClickSchedule solution for the optimized scheduling of 2,700 field resources.

Anexsys With Cerado
Anexsys selected Cerado in order to know more about their competitors in the electronic payments industry. Less than two weeks after signing onto the Cerado Competitive Intelligence Service, Anexsys is seeing results.

GE Medical Systems With Selectica
Selectica announced that GE Medical Systems has recently deployed Selectica Configuration Platform and Pricer as part of a global rollout to streamline its global sales and operations business processes. The initial deployment will support approximately $2 billion global annual revenues from GE Medical Systems' Information Technologies and Ultrasound business units.

VERITAS Announces Siebel Validation
VERITAS Software announced that VERITAS i3 for Siebel and Siebel eBusiness Applications version 7.5 have been successfully validated by Siebel Systems. The VERITAS solution allows Siebel customers to optimize performance across multi-tiered Siebel eBusiness Applications, improving user response times and shortening deployments and upgrades. more »

Vignette Enhances Business Process Management
Vignette announced that it has delivered enhanced business process management capabilities in Vignette's content management, portal and integration products to support organizational compliance. Vignette has worked with customers to understand key organizational requirements to document and automate business processes, enable portal-based collaboration and workflow, and monitor business processes and operational metrics to help ensure compliance with regulations such as the Sarbanes-Oxley Act, HIPAA and Basel II.

• Genesys Announces SAP Certfication
  
• Citrix Signs Resale Agreement With IBM