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IBM To Acquire CrossAccess
IBM announced it has signed a definitive agreement to acquire the software assets of CrossAccess Corporation, a privately held company in Santa Clara, California. The acquisition is expected to close later this month. Financial details were not disclosed.

CosmoCom Acquires Surf & Call Solutions
CosmoCom announced that it has signed an agreement to acquire Surf & Call Solutions, one of the first companies to address the challenge of adding new forms of online human interactions to existing call centers. Surf & Call itself is a privately held corporation in Israel that grew out of Vocaltec.

Datawatch Introduces Monarch WorkStore
Datawatch released its first Monarch add-on utility, Monarch WorkStore, for searching, reusing and sharing Monarch models and projects. The add-on utility ensures that users are able to uncover the right answers quickly without unnecessarily creating new reporting and analysis models.

Accenture, Answerthink And The Hackett Group Announced Alliance
Accenture, Answerthink, and The Hackett Group, an Answerthink company, announced an alliance to jointly market and deliver benchmarking solutions aimed at introducing clients to the best practices of the world's top companies. The agreement gives Accenture the exclusive right to collaborate with Answerthink and The Hackett Group in offering its clients business process and best practice benchmarking services.

FootPrints Enables HealthMed Services
UniPress Software announced that HealthMed Services has selected FootPrints to automate its internal help desk and external service operations responsible for supporting 32,000 customers. Using FootPrints, HealthMed now process 90% of its service requests via email and the Internet, dramatically reducing its telecommunication costs. Additionally, the company has expanded its FootPrints web-based service desk to manage other request-centric projects, including its healthcare insurance eligibility verification process that helped save more than $400,000 in benefit payments. more »

Universal Application Network And Siebel Universal Customer Master Validation Announced
Trillium Software announced that Siebel Systems has validated the Trillium Software System with Universal Application Network (UAN) and Siebel Universal Customer Master (UCM). Developed by Siebel Systems in collaboration with technology companies, UAN is a standards-based architecture for business integration. more »

TransACT Enabled By Onyx CRM
Onyx announced that TransACT Communications has experienced a marked increase in customer service and overall customer satisfaction directly attributed to their Onyx CRM system. Since rolling out Onyx Employee Portal to 200 employees across its marketing, sales and service departments in December 2000, TransACT has seen a 200% improvement in response times to customer requests.

Lending Solutions With Apropos
Apropos announces Lending Solutions has deployed Apropos Technology's Interaction Management Suite v6.0 Enterprise Edition. Lending Solutions has deployed the v6.0 multi-channel interaction management solution in its National Loan Processing Center (NLPC) for the intelligent management of phone and e-mail based communications for over 400 North American lending institutions.

A4 Health Systems Selects Sprint And Nortel
A4 Health Systems has selected converged voice, data and wireless contact center services from Sprint and Nortel Networks. Through an existing alliance the two companies will help A4 enhance customer access to contact center agents and provide the reliable, high-speed communications services needed to deliver advanced healthcare information management services to more than 1,100 physician and hospital customers nationwide.

Primal Deploys OSS For Dalton
Primal Solutions has successfully deployed its suite of operation support systems to support Dalton Utilities' Optilink family of services. Dalton's OptiLink includes analog and digital cable, telephone and high-speed internet services to residents and businesses at affordable rates.

Aprimo Hosts Marketing Summit
Aprimo kicks off the Aprimo Marketing Summit, a two-day forum where some of the leading marketing innovators gather in Indianapolis to showcase implementations of Aprimo's software, articulate the quantifiable business value being delivered, and exchange best practices for the adoption and application of marketing software. more »

Epicor To Present
Epicor announced its participation as a presenter at the DCI HelpDesk Professional's Conference at the Century Plaza Hotel in Los Angeles. The case study session will be co-presented with Epicor customer US Airways Federal Credit Union, and will detail their use of Clientele HelpDesk, Epicor's complete solution for managing IT issues. more »

• Citrix And SAP Expand Relationship
  
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