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Amdocs Launches New Version
Amdocs announced the general availability of version 4 of the Amdocs Commerce Payments product. Amdocs Commerce Payments is a product to enable mobile payment by authorizing and charging for third-party content, commerce and applications in real-time, while providing end users with a simple and secure transaction experience and a flexible choice of payment methods.

Mercury Performance Center Announced
Mercury Interactive announced the Mercury Performance Center, a set of application delivery software, services and best practices that enable information technology (IT) to ensure business applications and IT infrastructure will perform to meet the needs of the business. The Performance Center consolidates key application delivery activities including load testing, performance tuning, application diagnostics, and capacity planning for a range of business applications.

Alcatel And HP To Team
Alcatel and HP announced they will jointly develop and market a suite of advanced, integrated IT and communication solutions designed for small and medium businesses (SMBs). As part of the agreement, HP and Alcatel are launching a new Ready Office program for SMBs. more »

IBM And Siebel Establish Alliance
IBM and Siebel announced that they have expanded their alliance to include dedicated IBM Business Consulting Services (BCS) practitioners focused on Siebel Analytics Applications and the broader enterprise business intelligence marketplace. In addition, both companies are collaborating in the development of industry specific business intelligence solutions and infrastructure optimization across the range of IBM software and hardware solutions to deliver scalable and reliable business intelligence solutions. more »

Envox And Metaphor Solutions Partner To Deliver VoiceXML Solutions
Envox Worldwide and Metaphor Solutions announced a partnership that promises to advance open, standards-based communications solutions. The two companies have aligned to provide the products and services needed to develop, deploy and maintain speech solutions that improve customer satisfaction, lower operating costs and create new revenue opportunities.

Real-Time Applied to Field Service
Source - Mobile Enterprise - Clearly there are virtues of real-time solutions that can positively impact a number of elements of the field service process. Traditionally, field service operations tended to work in a batch, dispatch and report model.  more »

E.piphany And SmartPath Team
E.piphany announced a partnership with SmartPath to offer a multi-channel marketing solution with full MRM capabilities. E.piphany and SmartPath will jointly market and sell the E.piphany Marketing Management software solution, a configured version of SmartPath MMS integrated with the E.piphany Campaign Management and Epiphany Interaction Advisor software products.

Primus Powers Altera
Primus announced that Altera is using Primus technology to strengthen its support organization and to help customers, partners, and employees find answers to their questions via Web self-service. Altera is relying on a hosted software solution from Primus to take full-advantage of the content that exists within documents accessible on Altera's external Web site. more »

RightNow Receives Award
RightNow announced it has received Frost & Sullivan's 2003 Competitive Strategy Award. RightNow received the award because of its uninterrupted growth during a period when the software industry as a whole has been in decline. more »

• METRO Group Deploys MicroStrategy
  
• Anacomp And Datawatch Team