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Oracle Unveils Workforce Management Capabilities
Oracle announced enhanced contingent worker and performance management capabilities for Oracle Human Resources Management System (HRMS). The new contingent worker features help Oracle HRMS customers better understand workforce trends and strengthen corporate governance initiatives by effectively tracking, viewing and managing contract employees to meet local reporting regulations. more »

Control-F1 Corporation To Introduce New Product
Control-F1 will be exhibiting at the Gartner Symposium/ITxpo 2003. The conference is being held from October 19th to 24th at the Walt Disney World Dolphin Hotel in Lake Buena Vista, FL. Control-F1 will be demonstrating the latest version of its premier eSupport solution, CF1-LIVE! 4.3. more »

Surado Releases Smart Contact Manager Pro 4.1
Surado Solutions announced the release of Surado Smart Contact Manager (SCM) Pro version 4.1. SCM Pro 4.1 is targeted towards single users as well as small business owners with multiple users on a local area network.

Siebel Introduces Business Intelligence Products
Siebel announced a series of new products and enhancements to all Siebel Analytics platform products, resulting in the introduction of the Siebel Enterprise Analytic Platform 7.7. With Siebel Enterprise Analytic Platform 7.7, Siebel is responding to customers' need for new levels of business intelligence and insight across the enterprise. more »

Pegasystems Announces PegaPAYMENT Smart Adjust 3.1
Pegasystems announced the general availability of PegaPAYMENT Smart Adjust 3.1, a rules-based, image-enabled solution that provides integrated research and adjustment capabilities across multiple payment types. With a set of pre-packaged business processes that automate error types, Smart Adjust enables financial services organizations to increase their productivity and bridge operational silos.

Nortel Unveils Networking Solutions
Nortel Networks has unveiled new communications solutions for small- to medium-sized businesses and support for enterprise branch offices, providing choices for implementing converged networks and furthering its commitment to this market segment. Nortel Networks will position small- and medium-sized businesses to benefit from a user experience, minimize total cost of network ownership, and eliminate many communications barriers that exist among customers, partners, suppliers and employees.

Top Contact Center Executives Join Forces
Ulysses Learning announced the schedule for its Executive Web Seminar Series. The series, featuring well-known industry experts, runs now through November 21. Contact center executives can choose from 12 information-packed sessions. Each session runs 30 minutes. Visit www.ulysseslearning.com for a complete schedule. more »

Data Kinetics Brings Educational Expertise
Data Kinetics has extended its Educational offerings with the addition of a new custom e-learning solution development service. The new service will provide customers with a free copy of Creator Storyboard software, an eLearning tool by Australian-based KNOWHOW2, that customers will use to capture their unique training content and skills assessment tests.

NetManage Speeds Delivery Of Host Applications
NetManage announced the availability of OnWeb 7.0 offering enhancements that enable customers to bring their products and services to market more rapidly and at a lower cost. OnWeb allows customers to bring host processes and other business applications to the Web environment.

Fingerhut Direct Selects Group 1 To Enhance Customer Data Quality
Group 1 Software announced that catalog industry pioneer Fingerhut Direct has selected Group 1's data quality solutions to refresh and consolidate its customer data. Fingerhut is utilizing Group 1's CODE-1 Plus to validate, correct and standardize customer address data. CODE-1 Plus provides delivery of correspondence and eliminates the operational costs associated with misdeliveries.

Touchstone Selected By Tunstall Group
IT Services Group, Touchstone, has been selected by Tunstall Group Ltd, to implement a customer relationship management (CRM) system that will provide a source of customer information that can be transformed into enhanced customer service. This aims to lead to greater business efficiency and improved management forecasting, which should lead to an estimated 800,000 pounds in additional revenue.

RightNow Founder Receives Award
The founder and CEO of RightNow Technologies has received Stevens Institute of Technology's Stevens Honor Award. Greg Gianforte received the award in recognition of his outstanding record of achievement since his graduation in 1983. more »

• IBM And Callidus Software Form Alliance
  
• IntelliCare Announces Agreements