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Firepond Announces Agreement To Be Acquired
Firepond announced that it has entered into an agreement pursuant to which an affiliate of Jaguar Technology Holdings has agreed to acquire all of the outstanding equity of Firepond for $3.16 per share in cash, or an aggregate cash purchase price of approximately $11.7 million. more »

Siebel Introduces Customer Analytic Applications
Siebel Systems announced a series of new and enhanced customer analytic applications. With Siebel Customer Analytic Applications 7.7, Siebel adds new guided analytics and business process integration, expanded vertical solutions, disconnected analytic capabilities for mobile users, and numerous analytic platform enhancements to its customer analytic applications. more »

Convergys Introduces Infinys
Convergys announced the availability of an Infinys solution to manage the complexities of Wi-Fi roaming, partner management, and convergent billing for mainstream mobile and fixed service operators. The Infinys solution enables partner care and settlement for digital content providers and venue hosts, as well as inter-carrier settlement among wireless Internet service providers (WISPs) that manage service for individual Wi-Fi "hotspots".

Top Execs Drive CRM Success
Source - CRM Magazine - Customer relationship management is about business processes, access to information to make better decisions, bringing in new customers while retaining the old ones, increasing revenue, and decreasing inefficiencies. Most of all CRM is about changing the mindset of your employees to focus on customers. Companies can only do this if customer-centricity begins and is embraced at the C level. more »

Companies Standardize On Oracle Small Business Suite
NetSuite announced that more than 100 UK small to midsize businesses have standardized their business operations -- sales, order management, support, financials, inventory and warehouse management, payroll, and supply chain -- on either Oracle Small Business Suite or NetSuite. The Oracle Small Business Suite name is used under license from Oracle. more »

HP And Disney Launch Alliance
HP and The Walt Disney Company launched a 10-year alliance devoted to elevating consumer entertainment experiences through the collaborative development of new technologies and enhanced entertainment experiences. HP provides the infrastructure to distribute secure digital content through a range of channels, and it helps connect Disney to a new generation of customers. more »

Chordiant And Customers Develop Innovation
Chordiant confirmed its annual Customer Symposium will run from October 13th through the 15th in Dublin, Ireland. The Symposium will consist of three separate but integrated forums for Chordiant customers as part of the program supported by the Chordiant Customer Network Group. more »

Blue Pumpkin Announces Study Results
Blue Pumpkin announced results from an industry study by Frost & Sullivan a leading research firm and consultancy, that shows Blue Pumpkin as one of the leaders in worldwide market share. Frost & Sullivan also singled out Blue Pumpkin for a market leadership award, applauding the company for its "significant gains in market presence" and having "efficiently allocated resources to improve market share, without affecting other performance factors." more »

Silverpop Builds Momentum
Silverpop announced its list of clients has expanded and now includes more than 200 large corporations and agencies. The increase in Silverpop's customer base has resulted in revenues that were eight times higher in the first two quarters of 2003 compared to the same period in 2002.

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