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Venture Firm To Purchase Pivotal
Pivotal announced a definitive agreement under which Oak Investment Partners will pay US$1.78 cash per share for all of the outstanding shares of Pivotal. Concurrently, Pivotal's business will be combined with Talisma Corporation.

Genesys And Microsoft Business Solutions Align
Genesys announced that it has been named a Microsoft Business Solutions ISV partner. As part of the relationship, Genesys will offer a Gplus Adapter for Microsoft Business Solutions CRM, a packaged integration that links its call center suite with Microsoft's customer relationship management applications.

LivePerson Enables HP
LivePerson announced that LivePerson Sales Edition enables HP to deliver sales assistance to its customers shopping for printing and imaging solutions. The application helps consumers find relevant information and compare products on HP's website, improving the online buying process. more »

Control-F1 To Feature Latest Product Release
Control-F1 will be participating at DCI's 5th Annual Premier Conference for Help Desk Professionals, being held October 14th to 16th.Control-F1 will demonstrate the newest evolution of its premier eSupport solution, CF1-LIVE! 4.3. more »

Venetica Joins Siebel Alliance
Venetica announced that it has joined the Siebel Alliance Program as a Software Partner. This alliance will focus on developing solutions that will enable Siebel users to leverage the volume of customer data that often exists, across organizations, as unstructured content in multiple, disparate repositories. more »

Fair Isaac Announces Universal Application Network Validation
Fair Isaac Corporation announced it has been successfully validated with Universal Application Network (UAN). The validation of Fair Isaac's Blaze Advisor with UAN allows users to deliver enhanced service by building on the combined strength of Siebel Systems' applications and Fair Isaac's leading business rules platform for automating decision-making.

Call Centers Ditching Technology For Hosted Applications
A new report by independent market analysts Datamonitor says that increasing numbers of call centers in North America and Europe, the Middle East and Africa (EMEA) are replacing premise-based technology with hosted technology. According to the report, Hosted and Networked call centers, currently 9.7% of agent positions in North America and 2.1% in EMEA are in hosted call centers. By 2007, these numbers will have increased to 13.4% and 8.4% respectively.

Countrywide Home Loans Selects ServiceWare
ServiceWare announced an agreement with mortgage lender Countrywide Home Loans. Countrywide has selected ServiceWare Enterprise to provide support to their nationwide network of branch offices, while establishing a knowledge-powered training platform for new customer service agents. more »

IEX Ranked Top Workforce Management Provider
IEX announced that Frost & Sullivan has named IEX the leader in workforce management market share for 2002. A focus on business development, combined with strong North American sales of the company's TotalView Workforce Management product, garnered the recognition for the second consecutive year. more »

• MLGW With Business Objects
  
• ATG Provides To Conseco