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PeopleSoft Acquires Demand Flow Software
PeopleSoft announced that it has acquired JCIT International's patented Demand Flow software. With this product acquisition, PeopleSoft will deliver an enterprise solution for manufacturers. The Demand Flow technology, combined with PeopleSoft's supply chain solutions, aims to enable customers to improve agility, reduce inventory levels, and eliminate waste within their organization and across their supply chain. more »

SPSS Data Mining Workbench With Business Solutions
SPSS announced the availability of Clementine 8.0, the latest version of its data mining workbench. Building on Clementine's visual process workflow, this latest release continues the SPSS heritage of analytic innovation and commitment to an open, standards-based approach. The new features of Clementine 8.0 are based on end-user feedback, introducing new capabilities for increasing productivity and deploying interactive models online.

Primus Announces Free Live Web Event
Primus Knowledge Solutions announced a Web event, titled, "At your service: The Best of the Best." The event will be held on Thursday, October 16, at 11 a.m. Pacific Time. "At your service: The Best of the Best" will highlight current trends in Web self-service, call center service, and help desk service, and feature the 2003 Primus Luminary Award winners. more »

NetManage Introduces Platform
NetManage introduced the Host Access Platform (HAP), a single platform that provides a continuum of solutions that enables deployment of Web initiatives using host and non-host based processes. The Host Access Platform allows companies to employ a combination of technologies that map back to what they know and are familiar with. As a result, companies realize the benefit of bringing products and services to market faster.

Novar plc Selects ServicePower
ServicePower announced a contract to support Novar/Gent Services, part of the Novar plc group. The contract will initially schedule the work of more than 230 technicians in the UK working for their services division, who install, repair, and maintain fire and safety systems for commercial buildings. SERVICEPower will enable Novar Services to integrate the allocation of fast-response, emergency repair jobs with their planned maintenance work. more »

eOn Communication For The FAA Air Traffic Control System
eOn Communications is part of the team of companies that has been awarded a $4.6 Million contract by the Federal Aviation Administration (FAA) for the FAA Air Traffic Control Command and Control Center in Herndon, Virginia. The contract was awarded to Frequentis USA as the prime contractor who teamed with eOn Communications and Lockheed Martin TSS to provide a Conferencing Control System, or CCS. more »

RightNow Deployed By Nikon
RightNow Technologies announced Nikon Corporation is deploying RightNow across the United States and Europe to ensure the delivery of customer service and technical support to purchasers of its digital cameras and scanners. Nikon Corporation is implementing RightNow as its platform for integrated telephone, email, and Web-based support-creating a service organization across all customer support "touch points." more »

Empirix Study Announced
Empirix reported the results of a two-week study of the performance of six online auction sites. The study went beyond home-page availability to measure customer experience whether customers can complete a multi-step transaction successfully, and how quickly.

CRM Goes Vertical
Source - InformationWeek - The days of one-size-fits-all customer-relationship management technology are numbered, a victim of increasingly sophisticated and demanding customers. Vendors are responding to the unique industry needs of their clients. more »

KnowledgeStorm With Silverpop
Silverpop announced that KnowledgeStorm will utilize Silverpop for e-mail marketing communications including execution, results tracking, analysis and reporting. KnowledgeStorm, which provides software, service, reseller and hardware information on thousands of IT solutions, began using e-mail as a cost efficient way to communicate with customers.

M-Tech Appoints Vice President Of Marketing
M-Tech Information Technology appointed Robert Miller as its new vice president of marketing. Miller, who has over 20 years of experience in marketing and public relations, assumes responsibility for managing all corporate marketing and communications activities for M-Tech. more »

• InFocus With Servigistics
  
• VU Games With Portal Software