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SPSS Releases New Versions
SPSS announced the availability of the ShowCase Suite 6.5 (formerly ShowCase STRATEGY), the newest version of the Company's business intelligence solution for organizations that use the IBM eServer iSeries. This latest release, which includes upgrades and enhancements to three components of the ShowCase Suite --Enterprise Reporting, Analyzer and Essbase -- focuses on enabling organizations to deliver analytics to enterprise users through a Web browser, and to provide them with tools to explore and visualize business data in greater detail.

OneSource Introduces Catalyst Modules
OneSource Information Services announced the OneSource Catalyst product family of business intelligence modules designed to maximize the productivity of customer-centric functions and organizations. The first of the application modules being introduced is the Catalyst / Account Intelligence Module for Siebel eBusiness Applications, a pre-built component for Siebel 7 and Siebel 7.5 that increases sales effectiveness and performance by delivering business information from the Enhanced Information Warehouse repository directly into the Siebel Systems environment.

Initiate Systems Announces Initiate Identity Hub
Initiate Systems announced the availability of Initiate Identity Hub 5.0 software, the company's CDI product. The enhancements to the latest version of Initiate Identity Hub software focus on configurability and flexibility.

dB Dynamics Announces SpeedBuddy
dB Dynamics announced its latest software tool for ACT!-SpeedBuddy-that is now available. SpeedBuddy is an accelerator that maximizes the performance of your IIS Web Server when purchased with the Web!Buddy product. Those sites that are plagued with performance issues on Internet applications can notice significant throughput performance improvement (30% or more).

SMBs Often have Enterprise Needs
Source - InformationWeek - If you think small and midsize companies don't face many of the same challenges as their larger competitors, then you haven't walked a mile in Daniel Feldstein's shoes. Size and complexity don't always go hand in hand.  more »

Microsoft Windows SharePoint Services Helps Childrens Hospital
Microsoft announced that the newest version of its team collaboration file management technology, Microsoft Windows SharePoint Services is helping companies such as Children's Hospital and Regional Medical Center of Seattle and TALX Corp. in St. Louis see increases in their information worker productivity, customer retention and sales -- all while enabling IT managers to gain better control over the complexities and costs involved with managing intranet sites.

Off-shore call handling can be a false economy
Research from Cambridge-based e-service software company, Transversal, has found that up to half of the £7 billion spent outsourcing call center functions could be wasted. Based on cost-benefit studies with blue-chip organizations such as Sony Computer Entertainment Europe, Fujifilm and Direct Line, Transversal have identified that often as much as 80 per cent of inbound customer contact can be automated at less cost and disruption than outsourcing overseas -and without having a negative impact on service.

RightNow Establishes Two Scholarships
RightNow Technologies announced it has established two continuing scholarships for Montana State University's Computer Science Department. At $4,000 each, the two scholarships represent the largest annual scholarship awards offered through the department. In granting the scholarships, RightNow acknowledges MSU's contribution to the company's success. more »

Primus Luminary Awards
Primus announced the 2003 winners of the inaugural "Primus Luminary Awards" including Lexmark International for Best Web Self-Service, Microsoft Corp for Best Help Desk Service, and MAPICS for Best Call Center Service. more »

• SEI Information Technology Wins Contract
  
• Pamlab Implements Target SFA