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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

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LISTEN NOW! - Actionable Intelligence for a Smarter Enterprise
Organizations have massive amounts of information available to them about customers, markets, personnel, and products. But, data alone has little business value. Join us as we explore how to uncover opportunities buried within your customer interactions and transform them into relevant, manageable intelligence for more informed decision making ... actionable intelligence. Actionable intelligence can enhance quality enterprise wide, optimizing performance and fueling profitability for your business. more »

SALESNET Introduces Online CRM
Salesnet announced the release of its Salesnet Express edition, a new solution designed to deliver the critical sales-focused CRM functionality that small businesses need to grow. By combining the capabilities of Salesnet's core enterprise functionality into an affordable, quick-to-deploy, and easy-to-use online service for small businesses, Salesnet aims to fill the gap between lightweight contact managers and larger suite applications.

ATG 6.1 Announced
ATG announced the general availability of ATG 6.1. ATG 6.1 is the latest upgrade to ATG's integrated set of applications designed to automate every facet of a company's online business and customer service initiatives. ATG 6.1 contains a variety of new capabilities including an upgraded Web content management solution, integration with application servers, and enhancements to ATG's Scenario Personalization technology.

TISCOR Releases Six Software Products
TISCOR announced that it has released six new software applications to simplify facilities' processes for tracking assets, tools, general files, inventory, legal evidence documents, and laboratory equipment. Each application offers the latest in mobile hand-held computing technology.

How is SFA Doing?
Source - CRM Magazine - CIO Insights recently concluded their annual research of the Sales Excellence State of the Marketplace to find that things are improving in SFA implementations but there is still a long way to go.  more »

Harte-Hanks Announces Allink Retail
Harte-Hanks announced the availability of Allink Retail, an analytical customer relationship management (CRM) solution designed to optimize customer relationships and increase a retailer's profitability. Allink Retail aims to help retailers communicate the right message at the right time, through the right channel, to the right customer.

Witness Extends Learning Environment
Witness Systems announced the availability of eQuality Producer, a customized contact center e-learning solution that leverages scenarios agents encounter on a daily basis to create company-specific content. The new offering further extends Witness Systems' full suite of customer interaction recording, performance analysis and e-learning capabilities to optimize workforce performance and capture customer intelligence in the contact center. more »

New CEO Of FieldCentrix
FieldCentrix announced Mr. Richard Roll, formerly president and chief operating officer of Epicor, as CEO. Roll succeeds Tracy Price as CEO who will remain chairman of the company.

InstallShield Selects ePeople
ePeople announced that InstallShield Software Corp., a leader in software installation, packaging and updating solutions, has selected ePeople Teamwork to power its eServices initiative. InstallShield is investing in its customer-facing support processes to better enable continuous support cycles for its worldwide customer base.

Cascade Natural Gas Selects MicroStrategy
MicroStrategy announced that Cascade Natural Gas Corporation has chosen the MicroStrategy Business Intelligence Platform as its business intelligence standard. Cascade Natural Gas Corporation has 440 employees in Washington and Oregon.The first phase of MicroStrategy report development will enable the Finance and Accounting departments to perform period-end financial analysis against a Microsoft data mart and reduce the reporting time to company management.

SSPA Presents STAR Awards
The Service & Support Professionals Association (SSPA) announced the winners of the 14th annual STAR Awards from the SSPA Conference@Savannah site. Chosen as the best in what they do, companies delivering technical support for service and support customers were awarded the highest honors in their industry at the SSPA Conference@Savannah dinner. more »

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