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CustomerSat Announces Survey Action Management
CustomerSat announced major new capabilities called Action Management that help enterprises coordinate and drive enterprise-wide action resulting from survey feedback. Part of CustomerSat's Enterprise Experience Management (ECEM) system 6, Action Management automatically opens, assigns, and manages cases using business rules based on survey responses. more »

Mercury Business Availability Center Announced
Mercury Interactive announced the Mercury Business Availability Center, an integrated set of application management software, services and best practices that enable IT teams to manage in-production applications for maximum business results. The Business Availability Center consolidates key IT activities including business process and end-user management, service level management, and customer impact assessment to increase the availability and performance of software applications.

Accenture And SAP To Deliver IT Solutions
Accenture and SAP have signed an agreement to develop and deliver information technology (IT) solutions for banks and insurance companies worldwide. Together, the two companies will offer financial services companies expanded options for the delivery of IT products and services, including standard solutions, custom solutions and business process outsourcing.

Intellilink Solutions Launches Resource Management Practice
Intellilink Solutions announced the launch of its Resource Management Practice Area. The practice area focuses on helping internal and external service organizations improve performance by optimizing the management and development of their most valued assets - human resources.

Teradata Delivers DCM 3.1
Teradata announced the release of Demand Chain Management (DCM) 3.1, designed to help leading retailers increase sales and decrease inventory through the most accurate forecasting solution on the market. Teradata DCM 3.1 delivers several new and enhanced capabilities, including Order Forecast Optimizer, which provides retailers and suppliers with an optimized order forecast based on predictive consumer demand down to the level of store/SKU/day, and the Allocation Module, which has been enhanced to provide eight robust allocation methods for store-level product fulfillment.

Cadient Acquires Assets From InterMedia
Cadient announced that the company has acquired key pharmaceutical assets from InterMedia Interactive Solutions-a provider of Internet technology solutions for the pharmaceutical industry. Under the terms of the deal, Cadient acquires IMI technology products and key Managemet personnel, as well as offshore development capabilities, all designed to streamline pharmaceutical branding and optimize its commercial potential.

Cognitor Selected By Motorola
Cognitor announced that it has successfully implemented its InteligineAnswer customer service resolution and knowledge management software with Motorola's Global Telecom Solutions Sector (GTSS) in both the iDEN and CDMA Customer Network Response Centers (CNRCs) in North America. InteligineAnswer represents an application of knowledge management to address network issues and process-related knowledge for troubleshooting and board return and repair.

ITtoolbox Study Reveals Steady Increases In IT Outsourcing Worldwide
ITtoolbox conducted an online survey on IT outsourcing. The survey reveals the widespread growth of outsourcing within the IT industry and projects steady increases over the next two years. Of the 612 IT professionals surveyed, 72% revealed that they are currently outsourcing several IT functions, with 14% outsourcing 50% or more of their IT functions.

RareMethod Wins New Accounts
RareMethod Capital announced that Idea Machine, its digital creative division, has won new assignments from the Calgary Science Center and Cross Border Pharmacy. The Calgary Science Center has contracted RareMethod to design a digital activity website for kids aged 6-13 that teaches them about the practical and business aspects of farming.

Sterling Commerce Earns Support Center Practices Certification
Sterling Commerce announced that its customer support organization has achieved the Support Center Practices (SCP) Certification for the delivery of customer support. Sterling Commerce received the certification after an audit of its three support centers located in Dublin, Ohio, Ann Arbor, Mich. and Dallas. more »

Sonic Mobility And Vytek Messaging Services Announce Partnership
Sonic Mobility and Vytek Messaging Services announced a joint partnership to sell sonicadmin for TelAlert, a combined solution that enables the delivery of urgent system messages and alerts to handheld devices that can then be used to resolve system issues. sonicadmin for TelAlert is a remote urgent notification and remote resolution solution that integrates with network management software from HP, IBM, Microsoft, NetIQ, Computer Associates, BMC Remedy and others. Customers using these software suites can benefit from the emergence of sonicadmin for TelAlert since the solution serves to wirelessly extend the benefits of enterprise and service management solutions.

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