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FileNet Announces Joint Solution With BEA Systems
FileNet announced a joint solution with BEA Systems, known as the FileNet Content SPI Integration for BEA. With this service provider interface (SPI), users of BEA WebLogic Portal 8.1 can leverage FileNet's content management capabilities in developing dynamic and personalized Web applications.

Teradata Launches Transportation LDM 1.0
Teradata announced the release of Transportation Logical Data Model (LDM) 1.0, which aims to deliver a comprehensive and flexible approach for companies striving to improve their bottom-line results by creating a view across different functional areas and business units. The new solution supports segments of the transportation industry, including truck-load carriers, less-than-truck-load carriers, railroads, ocean cargo carriers, package delivery, postal, distributors, third-party logistics and fourth-party logistics.

Business Objects Knowledge Accelerator Announced
Business Objects announced the availability of BusinessObjects Knowledge Accelerator, a new web-based learning solution for Business Objects products. BusinessObjects Knowledge Accelerator is designed to help individuals learn and apply business intelligence to their day-to-day activities.

HP Delivers To Philips
HP and Philips' semiconductor division have deployed an HP Utility Data Center (UDC) delivering a virtualized data center that reduces information technology (IT) costs and enables an IT infrastructure that responds to market changes. The deployment brings Philips' plans for a flexible IT infrastructure and low-cost data center management to life -- allowing for greater speed and business agility that is essential for competing in the highly volatile semiconductor industry. more »

The Benefits of Multi-Site Contact Centers
Source - Call Center Magazine - From improved disaster preparedness to more efficient workflows, customer care operations with multiple call centers can leverage a myriad of advantages. Read how ADP and Private Healthcare Systems utilized these advantages. more »

Great Brook Consulting Announces New Survey Design Workshop Offerings
Great Brook Consulting announced that its founder and principal, Dr. Fred Van Bennekom, will be delivery his two-day Survey Design Workshop in October in two locations: Westboro, MA on October 16-17 and Santa Rosa, CA on October 30-31. These two-day workshops cover all phases of a survey project - from questionnaire design to survey administration and data analysis - with lecture, discussion, and hands-on exercises to cultivate the learning needed for a successful survey program. See more: www.greatbrook.com/survey_workshop.htm

Group 1 Software Announces Siebel Validation
Group 1 Software announced that the integration between its Data Quality Connector for Siebel 7.5 and Siebel eBusiness Applications version 7.5 has been validated by Siebel Systems. The Group 1 Data Quality Connector for Siebel 7.5 provides account, customer, and prospect data by verifying and correcting address information for over 220 countries and dependencies and merging duplicate records. more »

Kanisa Closes Financing
Kanisa announced it has closed $13 million in new financing. Needham Capital Partners led the round with current investors Meritech Capital Partners, NIF Ventures, Sierra Ventures and Worldview Technology Partners participating as well.

Knowlagent Joins CCNG As Corporate Member
Knowlagent announced that it joined the Call Center Network Group (CCNG) as a corporate industry member in September. One of the first Knowlagent projects next month is a seminar for CCNG members in Bloomington, MN scheduled for October 9th & 10th.

Witness Names Managing Director
Witness Systems announced the appointment of Sandra Jimenez as managing director of the company's Latin American operations. Jimenez, who brings 20 years of sales, marketing, operations and general management experience with Fortune 1000 technology companies, will drive the company's plan for the region and help drive the adoption of workforce performance software. more »

• Desjardins Chooses Elix
  
• emailtopia Garners Support With E-tailers
  
• ACCPAC Advertising Campaign