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Firepond For The Insurance Industry
Firepond announced the general availability of its Interactive Selling Suite for Insurance, Version 11.0. Designed specifically for health insurance payer organizations, the Interactive Selling Suite for Insurance streamlines the process of selling, enrolling, and ultimately renewing members, whether plans are sold through a direct sales force, agent or broker networks, or via the web. The new release is built on new architecture and adds a new Direct-to-Consumer application. more »

LumenVox To Announce Version 4.0
LumenVox will be announcing Version 4.0 of their Speech Driven Information System (SDIS) and Speech Recognition Engine (SRE) at SpeechTek 2003, in New York City from September 30th through October 2nd. The newest addition to the Speech Driven Information System is VoiceXML export functionality.

Neiman Marcus With Oracle
Oracle announced that The Neiman Marcus Group (Neiman Marcus) -- which includes Neiman Marcus and Bergdorf Goodman specialty stores, as well as Neiman Marcus Direct, its direct marketing operation -- is live on the Oracle E-Business Suite. Cap Gemini Ernst & Young (CGE&Y) provided implementation expertise for The Neiman Marcus Group's successful Oracle implementation. more »

SafeHarbor Announces White Paper
SafeHarbor released a new white paper, "Best Practices for Online Self-Service Support," that describes expert processes in depth for successfully launching and managing an online self-service support environment. The best practices document can help companies with high volumes of customer support requests understand how to improve user satisfaction while cutting the high cost of support. more »

ECE Selects NICE
NICE announced that ECE has selected NICE Systems for a Quality Monitoring recording system for its 800-agent contact center in Tampa, Florida. This site is dedicated to providing customer support for one of the world's top Internet service providers (ISPs). more »

Independent Health Selects Siebel
Siebel announced that Independent Health has selected Siebel Healthcare to enhance its customer service and increase employee satisfaction. The Siebel deployment at Independent Health aims to enable member services representatives to assist customers more quickly and resolve a higher number of customer inquiries during the first call. more »

infraEnterprise Certified As .NET Connected
InfraEnterprise has been certified as .NET Connected, following independent testing by VeriTest on behalf of Microsoft. The certification recognizes solutions that are optimized for the next generation of Internet-enabled computing. more »

AAA Expands Its Use Of E.piphany CRM
E.piphany announced that AAA of Northern California, Nevada and Utah is expanding its use of the E.piphany CRM software solution to all of its call centers and district offices. In the second quarter, the AAA affiliate extended its relationship with E.piphany to include a multi-thousand seat deployment of the E.6 Service, Sales and Interaction Advisor software products to better serve its 4 million members.

Verint Systems Continues Expansion
Verint Systems announced that it has entered into a distribution agreement with Datacraft India to deliver Verint's ULTRA Intelligent Recording Solution to the Indian contact center business intelligence market. The new partnership will provide actionable intelligence solutions to global enterprises with contact center operations in India. more »

ServiceWare To Exhibit
ServiceWare announced that the company will be a sponsor and exhibitor at the Service and Support Professionals Association (SSPA) Conference, "The Future of Support Services," to be held in Savannah Georgia from September 29 through October 1, 2003. ServiceWare will demonstrate its knowledge-powered support solution, ServiceWare Enterprise. more »

SSPA Announces Finalists For STAR Awards
The Service & Support Professionals Association (SSPA) announced the finalists for the 14th annual STAR Awards. Chosen as the best in what they do, companies delivering technical support for service and support customers will be recognized and awarded the highest honors in their industry at the SSPA Conference@Savannah, September 29-October 1, 2003 in Savannah, Georgia. more »

IEX Appoints Director Of Marketing Communications
IEX announced that it has named Rick Glew as Director of Marketing Communications. An industry veteran, Glew joins IEX with nearly 20 years experience in the telecommunications industry. more »

• Altitude Software And Cap Gemini Ernst & Young Join Forces
  
• Invensys With Hyperion