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NetManage Host Access Solution
NetManage announced the availability of RUMBA Web-to-Host 5.0. By providing Web-based access to host systems, RUMBA Web-to-Host enables customers to extend the reach and functionality of their legacy systems and increase operating efficiencies and cost-savings. New features in RUMBA Web-to-Host 5.0 continue to meet customers' evolving needs -- from migration to Web technologies to security and regulatory compliance.

SupportSoft Announces Enhanced Service Offering
SupportSoft announced an agreement with IBM that provides product integration and co-marketing for IBM's Device Management Solutions with SupportSoft's Mobile Device Management Suite. The integrated solution is designed for wireless service providers to provide automated customer self-service and self-healing functionality, as well as intelligent assisted service to mobile device users. more »

Epicor Offers Linux Support
Epicor announced its Vantage and Vista manufacturing solutions now offer support for Linux operating systems. Vista and Vantage are manufacturing solutions that address the core business needs of small and midsized make-to-order (MTO) and mixed-mode manufacturers. more »

PeopleSoft Expands In Learning Management
PeopleSoft announced the general availability of Enterprise Learning Management (ELM) 8.8, the latest release of PeopleSoft's learning management solution. The new release of PeopleSoft ELM offers customers new functionality and integration capabilities that streamline and automate the delivery of learning. more »

Shands Healthcare Prescribes BusinessObjects Enterprise 6
When managers at Shands HealthCare, a hospital system affiliated with the University of Florida, want to immediately assess trends in the current patient census at one of their facilities, all they do is log on to their computer, pull up a dashboard, and the answer is on their screen. Shands HealthCare has installed BusinessObjects Enterprise 6 to enable administrators and executive managers to track, understand and manage financial, regional, staff, and patient information.

Best Software Momentum Continues
Best Software announced that ACT! has hit a record number of customers -1.9 million registered individual users and 16,000 corporate customers - further solidifying ACT!'s position as a best-selling contact management solution in the market. According to a recent NPD Techworld report that evaluated both point-of-sale (POS) and consumer tracking information for approximately 90% of the market, ACT! was one of the top ten business management programs sold in retail for July 2003. more »

Self-Service With a Smile
Source - Transform Magazine - There's no question that Web self-service gives everyone good reason to cheer. At Rogers Communications, the cost of handling a customer call is $10, while the online alternative costs just 25 cents. But how do you get customers to use the Web site and make sure they're happy once they're there? more »

Rockwell FirstPoint Expands
Rockwell FirstPoint Contact announced the addition of Richie Li as China sales manager and Jerome Yu as marketing manager to the company's Beijing office. Richie Li will be responsible for working with the Asia Pacific team to develop business in China. Li joins Rockwell FirstPoint Contact with more than 12 years of experience in the information technology and telecommunications industries. more »

Applix Offers Webinar
Applix announced the latest Webinar in its series on strategies for maximizing BI and BPM throughout the organization. The Webinar, taking place September 24, 2003 at 12:00 noon EDT, will provide a checklist of processes essential for effective business planning and analysis, including ways to leverage Excel and the Web for this purpose.

The CRM Assoc Northwest Quarterly Event
The CRM Assoc Northwest Quarterly Event Oct 28th is titled "ANALYTICS DRIVEN MARKETING: Maximizing customer profitability" and features Naras Eechambadi, an International Marketing Automation Expert. Information and registration at: www.crma-northwest.org/events.html

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