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dB Dynamics Launches Web!Buddy
dB Dynamics announced its latest software tool for ACT!-Web!Buddy-that is now available. dB Dynamics was the creator of the popular ACT! For Web product that is now owned by Interact Commerce Corporation. AFW provides access to ACT! data to remote users over the Internet.

Accenture And Microsoft To Launch Accenture eGovernment Accelerator
Accenture and Microsoft announced plans to introduce an enhanced version of the Accenture eGovernment Accelerator, which will include Microsoft's Gateway portal solution. Integrating Microsoft's Gateway Solution with the Accenture eGovernment Accelerator aims to help governments speed up the rollout of new electronic services. The Accelerator is designed to offer transactional forms and information on the Internet that are integrated with "back-end" government IT operations. The Gateway Solution previously was used in the United Kingdom.

Applix TM1 Web Announced
Applix announced the availability of TM1 Web, its BI solution for its flagship analytics engine, TM1. Applix's BIshare technology makes TM1 Web the an application from a major BI vendor that allows users to create Web-based worksheets or 'Websheets' directly from within Microsoft Excel, allowing users to share enterprise data and facilitating forecasting, planning and budgeting through 'what-if' analyses.

eAssist NetAgent 6.1 Announced
eAssist Global Solutions announced the availability of eAssist NetAgent 6.1, a suite of integrated applications designed to help organizations reduce the cost of customer interactions while providing prompt, reliable service and support using a combination of email, online chat, and telephone. eAssist NetAgent 6.1 is comprised of three modular applications and provides a single interface for managing customer interactions across communication channels.

Black Box Selects Surado CRM
Surado Solutions announced that Black Box Corporation has selected Surado CRM to replace its customer service and support system currently provided by Kana. The ability to standardize requests, automate advanced routing rules, perform load balancing using variable weights and analyze traffic with enhanced reporting aim to improve efficiency, providing a new level of e-mail customer support.

CRM: Ready or Not?
Source - ComputerWorld - One of the biggest myths about CRM is the idea that any company can embrace it and expect results. Well, that's like thinking anyone can run the New York Marathon. Depending on your physical readiness (in terms of weight, training and endurance), you could be months or years away from even entering, let alone completing, the race. Similarly, a minimum "organizational readiness rating" (in terms of customer, process and systems maturity) must be in place for CRM to happen successfully.  more »

Dow Corning Deploys LivePerson
LivePerson announced that Dow Corning Corp has fully deployed LivePerson Service Edition on their product and customer support pages. Using Service Edition, Dow Corning is able to provide registered customers with support online from trained technical representatives and maintain a high level of customer satisfaction.

Fifth Third Bancorp Selects Business Objects
Business Objects announced that Fifth Third Bancorp has implemented a business intelligence solution from Business Objects. Business Objects announced that Fifth Third uses Business Objects to allow its business managers to aggregate and share information from multiple transaction and marketing systems throughout the company.

Youth Hostel Association With Touchstone
IT Services Group Touchstone has been selected by the Youth Hostel Association (England and Wales) to improve membership management and recruitment. By increasing the efficiency of the membership process and reducing the amount of manual data entry, the YHA aims to save at least eight man hours a day - time which will enable the organization to provide a more tailored, individualized service and focus on its target of increasing membership by over 50% from 320,000 to 500,000.

E.piphany And Gryphon Announce Alliance
E.piphany and Gryphon Networks announced an alliance to help marketers succeed in an increasingly challenging environment. Together, E.piphany and Gryphon Networks help marketers make the most of every customer interaction to increase customer value and retention, while staying in compliance with changing federal and state regulations.

• WHITTMANHART Forms Alliance With ATG
  
• Exstream Software Continues Expansion