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Latest Release Of mySAP CRM
SAP announced a clear path for companies to get even greater return on their customer interaction center operations with the latest release of mySAP Customer Relationship Management (mySAP CRM). Available now as a browser- or thin client-based solution, SAP's new interaction center brings to the CRM market a new freedom of choice that is being embraced by companies across diverse industries, including Adobe, AEPEX Business Consultants, Coca-Cola Drikker, Ilshin, International Paper, The Schwan Food Company, Socopa, TetraPak and Volkswagen Bank.

Interactive Intelligence Launches SIP Proxy Server
LiveWire Logic and Water Pik Technologies announced results of Waterpik's use of automated self-service agent software, called RealDialog. Waterpik placed an automated service agent on their Personal HealthCare website and has experienced savings for their support group, while improving customer satisfaction.

NetLedger Changes Name To NetSuite
The company formerly known as NetLedger announced that it will change its corporate name to NetSuite. The new name is driven by the success of the company's NetSuite integrated ERP/CRM/E-Commerce business application for mid- sized companies. The NetSuite product was introduced more than a year ago, and today the majority of the company's more than 7,000 customers are using the product to run their business operations.

Lewis Selects Applix
Applix announced that the Lewis Operating has selected TM1 Web, Applix's new BI solution, to streamline their current enterprise reporting and budgeting process. Applix's unique BIshare technology makes TM1 Web an application from a BI vendor that allows users to create Web-based worksheets or 'Websheets' directly from within Microsoft Excel, allowing users to share enterprise data and facilitating forecasting, planning and budgeting through 'what-if' analyses.

PeopleSoft Announces Enhanced Support Policy
PeopleSoft introduced major enhancements to its support offering. The new policy is built upon PeopleSoft's, four-year support policy and includes: software fixes and updates for four years from general availability, upgrade scripts to the most current release for five years, tax and related regulatory changes for six years, and technical support with access to in-depth problem solving. more »

Witness To Host Conference
Witness Systems announced it will host its seventh annual Driving Innovation user conference October 8-11, 2003 at the Walt Disney World Swan Hotel in Orlando, Florida. The conference coincides with National Customer Service Week and the company's 15th anniversary - both events are dedicated to fostering excellence in customer service and in building customer loyalty. more »

Primus Ranked
Primus has been named to Deloitte & Touche's "Technology Fast 50" program for Washington State for the fourth consecutive year. This program ranks the 50 fastest growing technology companies in the area based on the percentage of growth in fiscal year revenues over five years, from 1998-2002. more »

Control-F1 At The SSPA Conference
Control-F1 will be a participant at the SSPA Conference, "The Future of Support Services", to be held September 29 to October 1st in Savannah, Georgia. Control-F1 will demonstrate its premier eSupport solution, CF1-LIVE! more »

SupportSoft Names New VP
SupportSoft announced that Joseph D. McCarthy has joined the Company as vice president of finance. Mr. McCarthy's responsibilities include direction for SupportSoft's global accounting functions, and management of the Company's financial planning and operations. He will report directly to Brian Beattie, chief financial officer of SupportSoft. more »

• U.S. Retailer With MicroStrategy
  
• ClickSoftware Deployed At Unisys