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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

Free Report from Aberdeen Group and RealMarket - "Hosted CRM Popularity Continues to Grow -- But How Far Will It Go?".Subscribe or Refer a Friend and download this report.
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FREE WEBINAR - Contact Center Best Practices: YOU Have the Answers
Contact Center "best practices" is a common buzzword these days. A whole host of companies offer seminars, research papers, and access to databases for this valuable information (for a fee, of course). Do you realize that a great deal of "best practice" content already exists in your contact center environment? A certain percentage of your agents are already engaging in best practice behaviors- but you don't have a way to easily capture, identify or distribute the content. more »

VeriSign & Infra Present Asset Tracking Solution
Infra announced that Becky Fleming of VeriSign and Kim Draeger of Infra Corporation will be featured speakers at the First Annual IT Infrastructure Management Conference & Expo (ITIM 2003). ITIM 2003 will be held October 26th - 29th, 2003, at the Sheraton New Orleans Hotel in New Orleans, LA. more »

etalk To Host Webinar
Join etalk for its upcoming Webinar entitled "Impacting Agent Performance: Mining for Talent. "The "Impacting Agent Performance: Mining for Talent" Webinar will be hosted on CRMXchange's Web site by etalk. more »

CRM - Try, Try Again
Source - CIO Magazine - CRM INITIATIVES at many companies have failed. Yet according to a recent CIO Magazine Tech Poll, 35 percent of executives surveyed in May said their organizations will launch CRM initiatives this year. Likewise, a recent IDC forecast expects the U.S. market for CRM services to grow at a combined annual growth rate of 6.7 percent from 2002 to 2007, reaching $12.1 billion in annual revenue by 2007.  more »

Bank of Philippines Sees Success Using Siebel
Siebel announced that the Bank of Philippines Islands (BPI) has increased auto loan sales by 82 percent and housing loan sales by 35 percent in the 12 months following the first phase of its deployment of Siebel Finance -- a CRM solution designed specifically for the financial services sector. The ten branches involved in the initial implementation also raised credit card acceptance rates by 51 percent. more »

TransWorks Implements NICE
NICE announced that TransWorks and BPO implemented NICE's Cisco VoIP recording solution in its 400 seat contact center in Bangalore. Additionally NICE Customer Experience Management (CEM) version 8.8 has met the Cisco AVVID (Architecture for Voice and Video Integrated Data) Partner Program test criteria for interoperability with the Cisco IP Contact Center Enterprise Edition version 4.6 and Cisco CallManager 3.3. more »

SupportSoft Webinar
Support industry experts Bruce Mowery, Vice President of Corporate Marketing for SupportSoft, and Pete McGarahan, Executive Industry Fellow of STI Knowledge, will discuss how to utilize corporate knowledge for delivering service and support. The Web seminar will describe industry leading best practices for the integration of people, process and technology for automated delivery of enterprise service and support automation solutions. more »

Epicor Wins Award
Technology Marketing Corporation (TMC) has selected Epicor Software and its Clientele Self-Service Portal solution as a winner in the 2003 TMC Labs Innovation Awards. Clientele Self-Service Portal is an integrated application that works with common Internet browsers to reduce the number of first-level calls made to the support department enabling support staff to concentrate on solving more complicated problems. more »

• I.R.I.S. And Case Logic Sign Agreement
  
• Arkansas Implements Physmark