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Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

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FREE WEBINAR - Contact Center Best Practices: YOU Have the Answers
Contact Center "best practices" is a common buzzword these days. A whole host of companies offer seminars, research papers, and access to databases for this valuable information (for a fee, of course). Do you realize that a great deal of "best practice" content already exists in your contact center environment? A certain percentage of your agents are already engaging in best practice behaviors- but you don't have a way to easily capture, identify or distribute the content. more »

Witness Extends Capabilities
Witness Systems announced the availability of its new ContactStore "Express" offering for small to medium-sized enterprises (SMEs). The new offering extends the company's contact center customer interaction recording and performance analysis software to include a recording solution that requires minimal technical skills to deploy and use in either traditional or IP telephony environments. more »

Aprimo Launches New Market Offerings
Aprimo introduced seven new market offerings, addressing the most common problems marketing organizations face. These offerings enable marketing organizations to increase financial visibility, reduce campaign cycle times, accelerate customer acquisition and improve customer retention. Each market offering may be customized to fit the needs of individual customers. more »

Siebel And SeeBeyond Deliver Solution
Siebel and SeeBeyond announced the general availability of the Siebel Call Center Real-Time Integration Solution Powered by SeeBeyond. The joint solution allows customers to optimize the information flow between Siebel Call Center and disparate data sources using a proven packaged enterprise integration toolset that can be rapidly deployed. more »

Home Depot Selects Verint
Verint announced that Home has selected and is currently deploying its Loronix Digital Video Solution. Home Depot is deploying Verint's Loronix Video Solution within its stores for a variety of business purposes, including enhancing security, ensuring a safe environment for its employees and customers, reducing shrinkage and monitoring self-checkout stations. more »

PeopleSoft Extends Business Process Integration Leadership
PeopleSoft announced that it has expanded its partnership with webMethods as a result of the J.D. Edwards acquisition. PeopleSoft plans to extend its AppConnect business process integration capabilities with the webMethods Integration Platform. webMethods served as the integration backbone for J.D. Edwards' XPI (eXtended Process Integration) offering. more »

Virgin Mobile Selects Firepond
Firepond announced Virgin Mobile, UK, has joined the growing ranks of Firepond clients to upgrade to the newest release of the Brightware Contact Center Suite. By taking advantage of new functionality and performance enhancements in the latest version release 8.1, Virgin Mobile was able to reduce its total cost of ownership and enhance its customer service. more »

Adelphia With SupportSoft
SupportSoft announced that Adelphia Communications has chosen its software for end-to-end service automation to support Adelphia's more than 900,000 broadband subscribers. Adelphia's purchase of SupportSoft's SmartAccess, Service Automation Suite, HomeNet, and Knowledge Center software products is expected to help Adelphia resolve thousands of broadband customer service issues each month. more »

Metrix New License Revenue Jumps 48 Percent
Metrix announced results for its first six months of 2003, that included increases in license revenue of 48 percent over the prior year and 7 consecutive quarters of profitability. Metrix sees continued momentum from new customers by providing organizations with the robust service solutions they need to meet their strategic business objectives. more »

Pioneer Sees Success With RightNow
RightNow Technologies announced Pioneer GB Limited has completed the initial phase of its implementation of RightNow and has already realized business benefits. With just 10 answers in that initial knowledge base, Pioneer experienced an immediate decrease in the number of emails that its customer service staff had to handle. more »

Concerto Software Appoints VP
Concerto Software announced the appointment of Peter Nicol as vice president of the company's European and African operations, to succeed Neil McMullan, who is retiring. In this role, Nicol is responsible for managing direct sales and distribution partners, marketing and professional services as well as for driving Concerto Software's expansion into new markets throughout the region. more »

TelstraClear With Amdocs
TelstraClear and Amdocs announced the deployment of Amdocs ClarifyCRM at TelstraClear. By providing CRM capabilities with access to numerous legacy systems, Amdocs ClarifyCRM presents TelstraClear with a view of customer and prospect information for both business and residential markets. more »

M-Tech Receives Award
M-Tech Information Technology announced it has received a silver award in the category of best HEAT integration from the FrontRange Solutions Partner Channel for its password management solution, P-Synch. P-Synch interfaces with the HEAT solution to automatically create, update and close help desk trouble tickets. more »

• Freedom Finance Selects NICE
  
• The IT Infrastructure Management Conference & Expo
  
• Questar Gas Selects Group 1