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ePeople Teamwork For PeopleSoft CRM Sales Announced
ePeople announced, at PeopleSoft Connect 2003, ePeople Teamwork for PeopleSoft CRM Sales 8.8, a team selling solution that maximizes sales opportunities by taking advantage of enterprise knowledge, expert resources and best practices. ePeople Teamwork for PeopleSoft CRM Sales 8.8 addresses the sales challenges posed by the complexity and range of today's product and service solutions sold to major accounts.

HDI Introduces Workshop
Help Desk Institute (HDI) introduced a new course for service and support professionals, "Knowledge Centered Support - Foundations." HDI will be conducting the new workshop throughout the world, including the UK, Japan, and Canada as well as in Atlanta, San Francisco, Washington, DC and Denver in the US. more »

American Diabetes With FrontRange Solutions
FrontRange Solutions announced that The American Diabetes Association (ADA) recently purchased FrontRange HEAT Service & Support software for its delivery of IT services to staff. Specifically, HEAT Service & Support software will allow ADA's IT&S Division to improve their help desk efficiency and optimize service and support for over 1000 employees and volunteers. more »

Astea And Infomill Announce Partnership
Astea announced an international joint sales and marketing agreement with Infomill, a provider of technology-based business solutions to the industrial maintenance, repair and overhaul market. Infomill complements the Astea mobile solutions for these customers by providing the field engineer with technical information on popular mobile devices. more »

SupportSoft Helps BellSouth
SupportSoft announced that BellSouth has chosen SupportSoft as a software vendor for service automation to support all of BellSouth's retail DSL Internet access subscribers. BellSouth's purchase of SupportSoft's SmartAccess, HomeNet, and Knowledge Center products is in addition to BellSouth's previous deployment of SupportSoft's Service Automation Suite, which helps BellSouth provide superior customer service to its broadband customers daily. more »

First Tech Credit Union With RightNow
RightNow Technologies announced First Tech Credit Union has implemented RightNow's customer service solution in its call center as a knowledge base platform for its customer service representatives. By providing representatives with answers to more than 2,500 common customer questions, RightNow has substantially improved staff productivity and helped ensure First Tech's ability to provide its customers with accurate, up-to-date information. more »

NJ Transit Implements NICE
NICE announces its participation in the opening of the new Secaucus Transfer Station. New Jersey Transit selected the NiceVision digital video and audio recording solution for the new station, which is in its entirety a $450 million project. more »

PeopleSoft CRM Momentum
PeopleSoft announced that it continues to gain momentum with its CRM product suite. More than 100 new and existing customers purchased PeopleSoft CRM last quarter, including Toyota, Time Inc., NEC, DoCoMo Systems, Epson Direct, Regal CineMedia, Inmarsat, Ensco, Grupo Aval, NRJ, Oriental Financial Group, Reed Elsevier, and Unilog. more »

U.S. Cellular With Amdocs
Amdocs announced that U.S. Cellular has completed the conversion of its subscriber base in the Midwest region, formerly the PrimeCo wireless market acquired by U.S. Cellular in August 2002, onto the Amdocs billing and customer care platform. This conversion marks U.S. Cellular's decision to consolidate two disparate billing systems onto the Amdocs single platform, allowing U.S. Cellular to offer its more than 4.3 million customers unified billing and customer care support across its different regional operations. more »

InterSystems Corporation And HP Benchmark
InterSystems and HP announced results of a benchmark designed to test performance and scalability of healthcare systems. The results exceeded the initial benchmark parameters by handling 14,600 simulated users, while meeting stringent response time requirements. more »

Pragmatech Appoints VP
Pragmatech Software appointed Michael Po to senior vice president of products. Po will oversee Pragmatech's engineering and product management strategy. Prior to joining Pragmatech, Po served as executive vice president of engineering and chief technology officer at Centive Technology. more »

• Deloitte & Touche Recognizes Tekelec
  
• Faegre & Benson LLP Chooses West