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Fair Isaac Announces Product
Fair Isaac announced early availability of its new Model Builder for Predictive Analytics software. Fair Isaac is showcasing the advanced modeling platform during the ninth ACM SIGKDD International Conference on Knowledge Discovery and Data Mining this week in Washington, D.C. Fair Isaac's Model Builder, a part of the Fair Isaac Business Science suite of integrated software tools, gives companies and government agencies the power to design and deploy analytic models.

ICTJournal Weblogs Announced
ChannelMinds announce the addition of ICTJournal.com - a new ICT Weblogs platform - to their portfolio of services offered throughout the ICT community. Formerly on the fringe of business communication the Weblog community has recently grown to include many IT and Telecom professionals who use the platforms to exercise their wits, re-vitalise their views and blow off a little corporate steam during a tough days work.

CallScripter 2.5 Announced
CallScripter will launch CallScripter 2.5 .NET - the new version of its web-enabled customer interaction software suite - at Call Centre Expo UK. CallScripter 2.5 .NET has been developed on the Microsoft .NET framework resulting in a faster application. This new version of CallScripter comes with the assurance of having been independently stress tested by Microsoft Gold Certified Partners.

Delta Employees Credit Union With RightNow
RightNow Technologies announced Delta Employees Credit Union (DECU) has successfully deployed RightNow's customer service solution across its call center, email, Web, and bricks-and-mortar channels to enhance member services and reduce its operational costs. The solution reduced emails by 80 percent and monthly phone volume by approximately 5,000 calls. more »

General Wireless Announces Product
General Wireless announced the launch of SMS Executive+, a SMS product that lets users send and receive SMS messages in the MS-Outlook inbox. Office-bound Outlook users and mobile phone users in the field can thus establish a direct communication link with one another to help boost business efficiency and save costs.

AT&T Wireless Selects Primus
Primus announced that AT&T Wireless has selected Primus technology for Web self-service and assisted service to strengthen its global customer care organization and to support AT&T Wireless' focus on meeting customer needs. The company has selected Primus technology for its ability to provide direct, relevant answers to natural language questions from any type of content and to power its assisted service and self-service offerings. more »

Tell-Eureka Launches LevelOne
Tell-Eureka launched LevelOne Virtual CSR, a customer care solution that enhances existing contact center environments with speech-based self-service applications that are integrated with the Web. LevelOne is designed to help callers resolve problems using human-like conversations.

Faultless Starch/Bon Ami Selects CMS Solution
CMS Manufacturing Systems announced that it has been selected by the Faultless Starch/Bon Ami Company to install an enterprise software system for better management of the company's consumer and commercial goods manufacturing and shipping operations. The CMS400 system to be installed at Faultless Starch features wireless bar code data collection, EDI/Release Accounting, real-time shop-floor reporting, advanced planning and scheduling, and tooling and maintenance integration, among other capabilities.

Aberdeen Study
Companies that have automated some or all of their asset management operations achieve such benefits as improved asset utilization and performance, improved budgeting and planning procedures, and improved overall profitability, according to Aberdeen Group's new Enterprise Asset Management Benchmark Report: Maximizing Value in What You Own, based on a joint study conducted with Supply & Demand Chain Executive magazine.

• TISCOR Upgrades FireProof Software
  
• Fairfax Selects Centergistic