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Intervoice Announces Telephony Software
Intervoice announced the availability of its Telephony Interface Manager (TIM) software product and pre-configured hardware platform for the deployment of speech applications to participants in the Microsoft Speech Server Beta program. The Intervoice TIM offers advanced call and media control capabilities to the Microsoft Speech Server, the most recent addition to the Windows Server System family, for the deployment of Speech Application Language Tags (SALT)-based telephony and multimodal speech-enabled applications.

Kaidara Introduces Software
Kaidara Software introduced Kaidara Advisor 3.0, a personalized support resolution platform. Kaidara Advisor 3.0 provides troubleshooting and problem-solving capabilities that accelerate the accurate resolution of customers' support requests through website, call center, dealer, partner, and field service channels.

Voice Print Data Management
Voice Print announced its new Activ! Information Store - a solution for comprehensive interactions data management. Activ! Information Store extends the value of captured voice files with data collected from the switch and 3rd party applications, such as the call duration, who initiated/responded, outcome, transaction ID, account number, campaign code, etc.

SAND Announces Analytic Server 3.1
SAND Technology announced the general availability of release 3.1 of its SAND Analytic Server. The SAND Analytic Server is an optimized platform for Business Intelligence (BI) systems integration, and for building and deploying analytic applications.

Case Studies on Effective Support
Source - Call Center Magazine - Keeping customers happy: that's what will keep them in the fold. How do we define happy? Effective customer support that listens to their questions, anticipates their needs, and solves their problems. Sounds like a tall order, but these centers do it everyday. more »

LiveWire Logic Webinar
LiveWire Logic and Water Pik Technologies announced they are jointly hosting a free webcast on the use of automated agent technology. Waterpik will highlight how new software deployed on their website, called RealDialog, is automatically answering questions and providing information to their users, saving them money and resources - while improving their customer satisfaction. more »

Mapping Analytics To Embed Stone Analytics
Stone Analytics announced that Mapping Analytics will integrate Decision Science for Marketing into its next generation of GIS products. The announcement coincides with the release of Decision Science for Marketing 1.1, the latest version of Stone's predictive application, which adds a COM/ActiveX Interface, making it possible for Decision Science to work with any Windows-based application.

iWay Software Announces Siebel Validation
iWay Software announced that the integration between its iWay Adapter for Siebel eBusiness Applications, Version 5 and Siebel 7.5 has been validated by Siebel Systems. iWay Adapter for Siebel eBusiness Applications, Version 5 allows developers to access more than 250 adapters for packaged applications, databases, transaction processing systems, industry document standards, and other critical technologies. more »

Blue Pumpkin Sees Profit
Blue Pumpkin announced its second consecutive quarter of pro forma profitability to usher in a new fiscal year. Additional highlights of a strong first quarter include unveiling another solution, expanding its global customer base, strengthening its partner community and winning top honors at a trade show. more »

Ulysses Commitment To CCNG
Ulysses Learning announced its continued support of CCNG by renewing its corporate industry membership for the fourth consecutive year. "CCNG provides a vital service to the contact center community," notes Dina Vance, Ulysses' Vice President and Contact Center Practice Leader. more »

• Nuasis Joins Call Center Network Group
  
• SyntelliRead Joins Pegasystems Alliance Program