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Chordiant Announces New Model
Chordiant announced the Chordiant Customer Collaboration Program, offering customers and partners the means to collaborate and co-develop business processes and application components. This is an approach to providing the functionality required for both vertical and customer specific applications. more »

Apropos Integrates With PeopleSoft
Apropos announced it will be demonstrating an integration of the Company's v6.0 Enterprise Edition with PeopleSoft CRM v8.8 at the PeopleSoft Connect Conference, scheduled for September 14th through September 18th 2003 at the Anaheim Convention Center, Anaheim, California. The demonstration will showcase the Apropos' patented "Universal Queue" technology -- where customer interactions, such as voice, voice mail, email, and web chats, can be visually displayed and prioritized -- embedded entirely within the PeopleSoft CRM application. more »

SSA GT Selects Firepond
Firepond announced a licensing agreement with SSA Global Technologies, Inc., a provider of extended enterprise solutions and services. Under the agreement, SSA GT will license Firepond's Configuration Engine. more »

LiveWire Logic Announces White Paper
LiveWire Logic announced a new white paper on the evolving role and technologies of customer self-service today. Examined are the best practices and applications for the numerous tools and approaches for enhancing self-service in today's growing online market. more »

Viseca Card Services Sees Success With Siebel
Siebel announced that Viseca Card Services has acquired an additional 100,000 customers following its deployment of Siebel Service. The introduction of multilingual customer service best practices among 100 contact center agents has enabled the Swiss credit card issuer to resolve up to 95 percent of inquiries at the initial point of inquiry, answer 80 percent of calls within 15 seconds, and reduce the lost call ratio to below 10 percent. more »

Paul Stockford To Host Track
Analyst Paul Stockford of Saddletree Research has organized and is hosting a series of conference sessions at SpeechTEK 2003 exploring how speech recognition and dialogs can meet the demands of a customer care industry that is constantly being challenged to improve management techniques and performance.

RightNow Wins Award
RightNow Technologies announced SearchCRM has honored RightNow customer MyFamily.com with the Customer Touch award. This is the second such honor MyFamily.com has received in as many weeks, following on the heels of winning the "2003 CRM Elite" award from CRM Magazine. more »

PrimAPE New SSPA Vendor Member
The Service & Support Professionals Association (SSPA) announced that PrimeAPE has joined the SSPA Vendor Member program, a membership dedicated to bringing IT support service buyers and sellers together online. The primary focus of this membership is to increase the visibility of vendors and suppliers within the IT service and support community. more »

Teradata Achieves SCP Certification
Teradata announced that the Teradata Global Support Center (TGSC) has achieved certification under the Support Center Practices (SCP) certification program. SCP certification quantifies the effectiveness of customer support based on a set of performance standards and represents best-practices support processes and programs in the industry. more »

Amdocs Wins Award
Amdocs announced that it was honored with a CRM Market Leader award by CRM Magazine. Amdocs received this award at DCI's Customer Relationship Management Conference & Exposition. more »

• Acxiom Expands Relationship With PRIMEDIA
  
• Pindar Systems Deployed