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Oracle Unveils Grid Management Software
Oracle announced Oracle Enterprise Manager 10g, a software designed to manage Oracle enterprise grids. The new software aims to help customers and partners reduce the cost and complexity of managing business applications. more »

SAP Expands CRM Analytics
SAP outlined its new and enhanced CRM analytics offering as part of the latest version of mySAP Customer Relationship Management (mySAP CRM) announced in June. New capabilities in mySAP CRM include analytics to leverage customer insight during each customer interaction; marketing optimization to boost response rates; sales, marketing and service business planning to closely measure performance against strategic targets; and analytics scenarios.

Siebel Contact Center Performance Solution Announced
Siebel announced the availability of the Siebel Contact Center Performance Solution and the Siebel Sales Performance Solution, which are designed to measure and improve the effectiveness of contact center and sales organizations, respectively. With Siebel Contact Center Performance Solution, contact centers can now increase cross-selling and up-selling of products and services during inbound customer calls to counteract possible future revenue losses caused by recent legislative limitations on outbound telemarketing. more »

Popularity Of Hosted CRM Applications Continues To Grow
The popularity of hosted CRM applications - those delivered as services via the Internet rather than by conventional software delivery models - continues to gain acceptance in the marketplace, according to a new report by Aberdeen Group. According to the report, Hosted CRM Popularity Continues to Grow, 35% of survey respondents said they already use hosted CRM products and 85% of respondents said they would evaluate hosting as they enter the market for CRM solutions. more »

HP Supports Oracle 10g
HP announced support for Oracle 10g and Oracle Application Server 10g, which together extend the HP Adaptive Enterprise portfolio to deliver a fast and flexible standards-based infrastructure for running business processes and applications. HP and Oracle are working together to integrate Oracle 10g on HP platforms enabling customers to redefine their business processes, optimize resources and increase performance. more »

New Australian Express Airline With RightNow
RightNow Technologies announced Australia's Regional Express airline has deployed RightNow eService Center to optimize the quality and cost-efficiency of its combined call center, email, and Web customer service operations. By deploying RightNow, Regional Express, better known as "Rex", has been able to maximize ticket sales. more »

CRM in the Sports World
Source - CRM Magazine - When you drop the big dollars required for a sporting event today, sports is about more than the thrill of victory. It's about the fan experience. For many teams, including the Arizona Diamondbacks, the Carolina Hurricanes, the Phoenix Suns, the Pittsburgh Pirates, and the San Diego Padres, the secret weapon for winning fan loyalty is customer relationship management.  more »

University Of Pittsburgh Selects PeopleSoft
PeopleSoft announced that the University of Pittsburgh has selected PeopleSoft's solutions for Higher Education, including Student Administration, PeopleSoft Enterprise Portal and Customer Relationship Management (CRM). The PeopleSoft applications will provide more than 32,000 students, staff and faculty on five campuses with real-time access to administrative and academic information. more »

KMWorld Magazine Recognizes Primus
Primus announced that KMWorld magazine has recognized the company for its products, highlighting Primus Answer Engine for its trend-setting ability to provide direct, relevant answers to natural language questions from any type of content. more »

Verint Reports Results
Verint announced record sales of $46,892,000 for the second quarter of fiscal 2003, ended July 31, 2003, a 22% increase compared with $38,470,000 for the second quarter of fiscal 2002. The Company posted record net income of $3,977,000 for the second quarter of fiscal 2003 ($0.14 per diluted share), compared with net income of $2,222,000 for the second quarter of fiscal 2002. more »

InQuira New SSPA Vendor Member
The Service & Support Professionals Association (SSPA) announced that InQuira, a provider of web self-service and enterprise search software, has joined the SSPA Vendor Member program, a membership dedicated to bringing IT support service buyers and sellers together online. The primary focus of this membership is to increase the visibility of vendors and suppliers within the IT service and support community. more »

Organizations Achieve HDI Certification
Help Desk Institute (HDI) announced that four of the world's leading support organizations have achieved HDI Support Center Certification. Lockheed Martin Information Technology's Consolidated Help Desk, the Total Alpha Support Center of Otsuka Corporation, the EXPEC Computer Center of Saudi Aramco, and gedas Support Center have all recently successfully undergone audits of their support centers, and have successfully achieved this designation from HDI. more »

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• The CRM Association Creates New Officer Positions