Previous Issue                                                                      About    Contact    Affiliations    Home                           

Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

Free White Paper from Peppers and Rogers Group on "Getting Value from Analytics".Subscribe or Refer a Friend and download this report featuring a customer panel.
Subscribe Now!

FREE WEBINAR - The eLearning-Quality Monitoring Connection
eLearning can provide the final step in the call center agent performance optimization process. Once agent skills and contact center performance gaps have been identified, managers are challenged to enhance agent skills or face repeating the same errors, causing customer attrition and revenue decline. By integrating eLearning with QM, contact centers can provide coaching solutions that deliver continuous improvement rather than a basic training solution. more »

LivePerson Platinum For Online Customer Communication
LivePerson announced the availability of LivePerson Service Edition - Platinum Series, a fully integrated chat, email and knowledge base solution. LivePerson Platinum allows customer service teams to deliver customer service across all online channels through a single interface - improving customer satisfaction and operator productivity.

Project Remedies Announces ActionProgram Manager 5.0.
Project Remedies (PRI) announced the release of ActionProgram Manager (APM) version 5.0. APM is an approach to program management, resource management, and time and expense tracking and runs on Remedy's Action Request System.

Symon Issues Community 2.5
Symon Communications announced the release of Symon Community 2.5. This newest version of the company's browser-based workforce management tool maintains its affordability and ease of use while offering advanced features for the small to mid-size contact center.

etalk Named Winner In Fifth Annual "Users Choice Awards"
e-talk announced that etalk Recorder has been named a winner in the Fifth Annual "Users Choice Awards," sponsored by CRMAdvocate. The solution received top honors in the "quality management" category. more »

Elix Launches Study
Elix announced the launch of an online benchmark study specifically designed for contact centers. This web-based benchmark study enables contact center managers to enter specifics about their contact center and obtain comparative results with other contact centers.

Aspect And Deloitte Consulting Ally
Aspect Communications and Deloitte Consulting announced an alliance that aims to enable businesses to optimize contact centers for increased sales effectiveness, service quality and overall efficiency. Aspect's complete range of contact center solutions and Deloitte Consulting's Contact Center Delivery Methodology, consulting experience and vertical industry knowledge are a combination for businesses that need to increase sales effectiveness, improve customer service and reduce costs.

RightNow Announces 150th Government Customer Milestone
RightNow Technologies announced its 150th government customer milestone. Government agencies are using RightNow's solutions to improve the effectiveness and efficiency with which they can answer constituents' questions and make important information available to the general public, the private sector, other agencies, and even their own staffs. more »

eOn Communications Wins Award
eOn Communications announced that the eQueue Multi-Media Contact Center Solution has received the Best of Show Award for the ACD & PBX category. The Best of Show Awards were presented at the International Call Center Management (ICCM) Conference and Exposition. more »

empolis New SSPA Vendor Member
The Service & Support Professionals Association (SSPA) announced that empolis North America has joined the SSPA Vendor Member program, a membership dedicated to bringing IT support service buyers and sellers together online. The primary focus of this membership is to increase the visibility of vendors and suppliers within the IT service and support community. more »

• LumenVox And NeoSpeech Announce Partnership
  
• J&L With ATG Commerce