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Positive Software Systems Launches ContactQ
Positive Software Systems announced the commercial availability of ContactQ, a customer interaction data warehouse solution that enables businesses to develop, execute and manage contact strategies from a secure server. ContactQ integrates with customer information management (CIM) systems and multiple hosts, including CRM and other legacy systems, to provide a centralized contact list manager that automates delivery of customer or prospect information to the most appropriate agent at the most appropriate time. more »

Motive Announces Products
Motive introduced a set of lightweight desktop products that allow outsourcers to provide enterprises with electronic self-service and assisted support capabilities through an on-demand offering. By combining new versions of Motive's Desktop SmartSupport and SmartCall products, Motive is giving outsourcers the flexibility to price and deploy desktop support offerings based on customer choices, as well as provide competitive usage options that increase adoption and drive business value. more »

Courion Announces Product
Courion announced the availability of PasswordCourier 5.60 with performance improvements and broader platform support. PasswordCourier 5.60 boasts six times the performance in simultaneous password reset sessions and a 35% increase in the speed of each transaction. more »

DataLan With Business Objects
Business Objects announced that DataLan has deployed BusinessObjects Enterprise 6 to power enterprise performance management (EPM) for its employees and clients. DataLan will use the features in Enterprise 6 to create web-based business intelligence solutions that aim to enable its managers and global clients to provide employees access to the critical business data they need to improve business performance.

UniPress Wins Users Choice Award
UniPress Software announced that it has received the 2003 Users Choice Award, which recognizes excellence in CRM services and solutions providers, and is sponsored by CRMAdvocate. The Users Choice Award recognizes best of class customer relationship products and services based on the judgments of the people who actually use them. more »

Knowlagent Enhances Solution
Knowlagent announced the release of its enhanced Agent Performance Solution, version 7.1, and the availability of Scorecard. With the new version, Knowlagent responds to customer and market demands to provide easy access to real-time customer service data from multiple, disparate systems and to present it in a view that is meaningful, actionable and customized by key stakeholder.

Telus Partners With BenchmarkPortal
TELUS and BenchmarkPortal have formed a partnership that allows TELUS the exclusive rights to offer BenchmarkPortal's services to contact center customers in Canada. The BenchmarkPortal process features an audit in which contact center performance is confidentially measured against a statistically valid sample of other centers comparable in size, types of calls handled, and industry.

News America Marketing Selects ViryaNet
ViryaNet announced that News America Marketing, a News Corporation company, has chosen ViryaNet Service Hub application suite to automate activities performed by its retail field workforce. Under the agreement, News America Marketing will deploy ViryaNet's Mobile Workforce Management application to manage and automate the installation and maintenance of its SmartSource product line and targeted merchandising programs.

AltiGen With Fortinet
Fortinet announced that AltiGen has enhanced its network security and maintained compatibility with its Voice over IP (VoIP) infrastructure by upgrading its network security to the FortiGate(TM) Antivirus Firewall platform from Fortinet.

PeopleSoft Receives Top Honor
PeopleSoft announced that it won the "Best CRM Product" award at Advanstar's International Call Center Management Conference (ICCM) in Chicago on August 28, 2003. An independent panel of call center and CRM experts named PeopleSoft CRM the show's Best CRM Product after an evaluation of the product's unique functionalities, benefits for end-users, and customer testimonials. more »

• MicroStrategy And FirstBI With UFsoft
  
• BroadVision Announces Partnership With Pramati