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Knowlagent Announces Product
Knowlagent announced the release of its enhanced Agent Performance Solution, version 7.1, and the availability of Scorecard. With the new version, Knowlagent responds to customer and market demands to provide access to customer service data from multiple, disparate systems and to present it in a view that is meaningful, actionable and customized by key stakeholders.

Aspect Announces Iphinity
Aspect Communications unveiled Iphinity, a suite of bundled solutions built to meet the needs of small and medium-sized contact centers. Aspect introduced the first new products of the Iphinity suite, Aspect Iphinity Call Center and Aspect Iphinity Workforce Management (WFM). Designed with the functionality typically associated with larger contact centers, Aspect Iphinity is a suite of solutions built to meet both the business requirements and financial resources of this unique set of customers.

Embarcadero DBArtisan Workbench Announced
Embarcadero Technologies announced Embarcadero DBArtisan Workbench for managing complex databases across the enterprise to achieve higher availability, performance and security. DBArtisan Workbench combines Embarcadero's flagship database management solution, DBArtisan, with Embarcadero SQL Debugger, Embarcadero SQL Profiler for Oracle and the recently released Embarcadero Analyst products, which provide enhanced capabilities for storage and performance management.

Reynolds Certified Interface Program Announced
The Reynolds and Reynolds Company announced that it has launched the Reynolds Certified Interface Program. Under the program, software vendors submit their products for testing to meet support, security, and compliancy with Reynolds' dealer management systems. To earn the Reynolds Certified Interface seal of approval, vendors must pass business and technical analysis, interface quality testing and validation, data security checks, and commit to periodic re-testing.

The Real Issues of CRM Integration
Source - CRM Magazine - Integration is a four-letter word in the world of CRM, but it doesn't have to be. What follows are the real issues behind integrating CRM solutions with an enterprise's existing systems, and how to simplify what could otherwise grind CRM initiatives to a halt. more »

Inova Launches LightLink
Inova announced the availability of Inova LightLink - Enterprise Edition, a distributed information platform providing performance management, activity monitoring and reporting, and data integration. LightLink delivers information to everyone from agents to executives, presenting performance metrics that enable call center managers to improve the productivity of their workforce, and providing an integrated picture of key business activity.

cccInteractive Selects NICE
NICE Systems announced that cccInteractive has selected NICE Systems for a recording and performance management solution to help improve sales closure rates for clients. cccInteractive is using NiceLog, NiceUniverse and ScreenSense (screen-event triggered recording application) for several hundred agents across its two Houston-based centers. more »

Ask Jeeves To Present
Ask Jeeves announced that Steve Berkowitz, President will present at the Kaufman Bros. 6th Annual Communications, Media & Technology Conference, September 3rd in New York City. The webcast of the presentation will be available on the Investor Relations section of the Ask Jeeves website. more »

Silverpop Hits The Airways
Silverpop announced the launch of RadioSilverpop, a series of webinars on e-mail marketing trends and issues. The series is an interactive bi-quarterly radio program that will bring participants a forum for discussion and innovative best practices in e-mail communications from industry experts.

PeopleSoft Named CRM Market Leader
PeopleSoft announced that it received a "CRM Market Leader" award at DCI's Customer Relationship Management Conference & Exposition. The honor was awarded to PeopleSoft by CRM Magazine. more »

Firepond Reports Results
Firepond announced results for its fiscal quarter ended July 31, 2003. For the third quarter, Firepond reported total revenue of $2.3 million as compared to $3.3 million in the prior quarter and $4.3 million for the same period in the prior year. more »

• Cutter & Buck Expands Business Objects Deployment
  
• Reckitt Benckiser Selects ProClarity