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CRMAdvocate Announces 2003 Users Choice Awards Winners
Eleven Users Choice Awards winners were announced this week simultaneously in New York at DCI's CRM Conference and Expo and in Chicago at ICCM 2003. The Awards recognize customer management products and services, chosen by the most qualified judges available....the people who use them. See the results by clicking here. more »

Group 1 Introduces Services Architecture
Group 1 Software announced the release of its new Universal Coder, the first product built on Group 1's new LESLIE architecture. LESLIE enables organizations to integrate Group 1's data quality services across the enterprise. LESLIE is a platform-independent enterprise data quality architecture. By utilizing this unified product architecture, Group 1's data quality solutions can be integrated, configured and maintained, including their use in a Web Services architecture.

Blue Pumpkin Introduces Solution
Blue Pumpkin introduced Blue Pumpkin Advisor Express, a quick-launch performance management solution for contact centers. The new solution is designed as the next logical step for businesses to increase the value of their current workforce management efforts and successfully begin the process of performance management. more »

Aspect Announces Uniphi
Aspect Communications announced Uniphi, a contact center architecture that aims to bring together workforce, information and communications into solutions focused on helping businesses transition to IP-based technologies at whatever pace suits their needs. The Uniphi architecture represents an extension of Aspect's vision of protecting and enhancing contact center investments, whether PSTN, IP hybrid or pure VoIP infrastructure, while lowering total cost of ownership and reducing risk as newer technologies, capabilities and standards are introduced.

Envision Expands Product Line
Envision Telephony introduced its new workforce management product. Envision Workforce Management optimizes the utilization of the agent workforce and provides a solid foundation for the most effective customer contacts. Envision Workforce Management integrates with Envision Quality Monitoring and Envision eLearning to form an integrated workforce optimization suite, Envision Performance Suite. more »

Exstream Announces Dialogue WebVerse
Exstream Software announced the general availability of Dialogue WebVerse, a web environment that allows business users to develop and deploy personalized web applications. WebVerse eliminates the need for expensive Java and ASP programming and reduces dependencies on the IT staff, allowing businesses to meet time to market requirements for web applications that deliver fully personalized correspondence and fulfillment.

Calderon Textiles Selects PeopleSoft
PeopleSoft announced that Calderon Textiles selected its Supplier Relationship Management (SRM), Customer Relationship Management (CRM) and Financial Management products in the second quarter. The PeopleSoft solution will enable Calderon Textiles to gain visibility into product demand and inventory levels. more »

Rockwell FirstPoint Contact Posts Quarterly Sales
Rockwell FirstPoint Contact announced its sales for the third quarter of 2003 were $29 million, which were the same in 2002. Operating earnings were breakeven for the quarter, compared to $1 million in the third quarter of 2002. Bookings for the third quarter were $54 million. more »

UniPress Software New SSPA Vendor Member
The Service & Support Professionals Association (SSPA) announced that UniPress Software has joined the SSPA Vendor Member program, a membership dedicated to bringing IT support service buyers and sellers together online. The primary focus of this membership is to increase the visibility of vendors and suppliers within the IT service and support community. more »

CRM Magazine Honors Siebel
Siebel announced that CRM Magazine named Siebel Systems the winner of its Enterprise CRM Suite award, recognizing the company's market leadership, reputation for customer service, and successful track record of customer deployments. CRM Magazine presented Siebel Systems with the award at DCI's Customer Relationship Management Conference & Exposition this week in New York. more »

• Vignette And Sun Seminar
  
• Vesta Partners With Tell-Eureka
  
• Junction Solutions Partners With OpenLatitude