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eOn Announces eQueue OutBound
eOn Communications announced eQueue Outbound, the latest addition to its eQueue Multi-Media Contact Center Solution this week at the International Call Center Management (ICCM) Conference and Exposition in Chicago, Illinois. eQueue OutBound adds outbound dialing capabilities to the contact center solution, including advanced predictive dialing algorithms engineered to assure compliance with the new Telemarketing Sales Rule (TSR) regulations implement by the Federal Trade Commission. more »

Envision Introduces New Look, New Product Name
Envision Telephony introduced a new look and new product name. The change comes at the same time Envision is introducing a workforce management tool to its stable of quality monitoring and eLearning software products. Products will now carry the Envision brand name, replacing Click2Coach. more »

etalk Announces Enhanced Version Of Qfiniti
e-talk announced the latest version of its quality management platform, etalk Qfiniti 1.5. Qfiniti's newest release empowers contact center managers with flexible monitoring and evaluation capabilities that automates time-consuming tasks. more »

Verint Uncovers Insights
Verint Systems announced that its ULTRA IntelliFind actionable intelligence solution has uncovered business insights that aim to lead to new revenue and service opportunities for customer LifeWay Christian Resources. IntelliFind is a speech analytics solution that analyzes and categorizes recorded customer interactions, transforming them into a searchable database of audio interactions. more »

Witness Enhances Contact Center Suite
Witness Systems announced extended capabilities to its eQuality software suite that foster a performance optimization environment, in which contact center managers and departmental executives can leverage the integrated software to improve the performance of people, processes and technology, and therefore the customer's experience with their enterprises and brand. more »

HP Announces Agreement With Konica
HP announced a new relationship with Konica to strengthen and expand its imaging and printing offering to the business market. HP will collaborate with Konica to leverage its expertise in copier engines, broadening HP's portfolio of products for commercial customers. Details of the product offerings from this relationship and market strategy will be announced in the coming months, with products shipping later this year. more »

Epicor Focuses On Role Of ERP Solutions
Epicor continues to expand its initiative to educate midmarket companies on ways they can leverage their existing investment in enterprise resource planning (ERP) solutions to help them achieve compliance with Sarbanes-Oxley (SOX) requirements. As part of a recently completed webcast for its customers, Epicor demonstrated how many SOX compliance issues may be addressed by implementing basic control processes already inherent in many ERP solutions. more »

U.S. Navy Deploys PeopleSoft
PeopleSoft announced that the United States Navy has deployed the Navy Standard Integrated Personnel System (NSIPS), migrating its applications from client server technology to PeopleSoft's Pure Internet Architecture. Based on PeopleSoft's Human Capital Management (HCM) solution, NSIPS enables more than 453,000 Active Duty and Reserve Navy forces to update and maintain critical personnel information online through a standard web browser. more »

NCR Selects M-Tech
M-Tech Information Technology announced that NCR has selected P-Synch to streamline the password management process for over 29,000 users. With P-Synch, NCR has had a reduction in call volume to the corporate help desk, increased user productivity, enhanced corporate security and decreased overall administration and support costs. more »

UniPress Software President To Speak
UniPress Software announced that its President, Mark Krieger, will be a featured speaker at DCI's Customer Relationship Management (CRM) Conference & Exposition, August 26-28 in New York City. The company will also exhibit at the event, showcasing its latest version of the FootPrints product, version 6.0. more »

Oracle Keeps Conference Attendees In Touch
Oracle announced that OracleWorld San Francisco 2003 attendees can get first-hand experience using Oracle Collaboration Suite to keep in touch with the office and get the most out of the conference, scheduled at the Moscone Center from September 7-11, 2003. Using Oracle Collaboration Suite and the single sign on username and password created during registration, attendees will be able to exchange email with their business colleagues, synchronize session information to their PDA, share their conference agenda with fellow attendees, and receive session updates via their cell phones. more »

CRM Success in Manufacturing
Source - Integrated Solutions Magazine - If you thought only the service industry benefits from CRM (customer relationship management) software, think again. Already established in the service industry and widely adopted by tier-one manufacturers, mid-market manufacturers are now exploring and adopting CRM. Instead of fixating on increasing efficiency, they're improving marketing, sales, and service. more »

Firepond Patents Licensed By eGain
Firepond announced that eGain will license three patents in Firepond's Brightware Patent Portfolio. Under the agreement, eGain will license the following Firepond patents: U.S. Patent No. 6,411,947 - Automatic Message Interpretation and Routing System; U.S. Patent No. 6,182,059 - Automatic Electronic Message Interpretation and Routing System; and U.S. Patent No. 6,278,996 - System and Method for Message Process and Response. more »

• Glenmede Trust Selects Onyx
  
• Concerto Partners With Positive Software
  
• Browne Jacobson Selects Interface Software