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Blue Martini And Retek Introduce Solution
Blue Martini Software and Retek announced an alliance to deliver an in-store operations solution to help retailers design and deliver optimal customer experiences. The alliance integrates Blue Martini Clienteling and Blue Martini Messages@POS applications with the Retek Integrated Store Operations applications and store framework. With the integrated solution, retailers can provide sales associates with information and offers that increase store revenue and drive customer loyalty.

TISCOR Releases FacilityManager 2.2
TISCOR announced that it has released FacilityManger 2.2, an enhanced version of its computerized maintenance manager system (CMMS). Originally designed to generate work orders and streamline preventive maintenance inspections in numerous industries, the software application upgrade offers companies the ability to tailor features such as optional password protection and flexible scheduling to their specific inspection needs.

LumenVox Announces New Release
LumenVox announced their release of the Speech Recognition Engine (SRE) v3.5 Beta for Linux. SRE Version 3.5 offers improved performance, as well as support for the Spanish language. In addition to these advancements, the SRE offers developers the ability to stream audio to the engine.

ACCPAC Announces Program And Participants
ACCPAC announced at its ACCPAC Partnership 2003 Conference the ACCPAC CRM Development Partner Program, and the names of over 30 independent software vendors (ISVs) who have joined the program in its first few weeks of availability. The ACCPAC CRM Development Partner Program provides ISVs with a software development kit (SDK) and other tools to enable integration between their applications and ACCPAC CRM 5.5, ACCPAC's (CRM) application.

Nortel Networks To Offer Choice
Nortel Networks unveiled Nortel Networks Succession Enterprise Software Release 3.0. Release 3.0 is designed to provide a common software platform for Nortel Networks Succession 1000 IP (Internet Protocol) and Nortel Networks Meridian 1 IP-ready PBX (private branch exchange) systems.

French Public Sector Consultancy Joins RightNow PRISM Program
RightNow Technologies announced an addition to its PRISM partner program with Imnet, a French and pan-European technology consultancy. The RightNow PRISM partnership program allows VARS and system integrators continual revenue generation opportunities through such support and consulting services as counsel on best practices, integration with existing business systems, and software customization. more »

Value Stems From Customer Focus
Source - CIO Magazine - To achieve a value mind-set, focus relentlessly on customers. Here are seven fundamental lessons learned by the author during a decade-long career as an academic researcher, consultant and teacher. more »

Voice Business Focus Shifts
A new report just published by Datamonitor (DTM.L) "Voice Business Value Chain II," predicts that the global voice business market will grow from a value of $656 million in 2002 to $3.1 billion in 2008, representing a compound annual growth rate (CAGR) of 30%. Enabling software will account for the biggest portion of the voice business pie over the next two years. Nevertheless, Datamonitor expects the value and therefore revenue mix to shift up the value chain through 2008, focusing more on the applications and services segments, and less on the platforms and enabling software segments, which are trending towards commoditization.

Convergys Enhances ICOMS
Convergys announced the integration of its ICOMS billing and customer care product with Convergys Activation Manager. With these added activation capabilities, cable and broadband operators can streamline the provisioning of IP and circuit-based telephony services and configure their workflow processes to support these offerings.

GE Fanuc Achieves Support Center Practices Certification
GE Fanuc Automation Americas announced that its iGlobalCare Support Center has earned the Support Center Practices (SCP) Certification for the second time. This distinction is reserved for only those companies who can meet the customer support performance standards defined by the SCP program. more »

• Federal Government Turns To ATG
  
• Greene King Pub Company To Implement Documedia