Previous Issue                                                                      About    Contact    Affiliations    Home                           

Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

Free White Paper from Peppers and Rogers Group on "Getting Value from Analytics".Subscribe or Refer a Friend and download this report featuring a customer panel.
Subscribe Now!

ACT! Link 2.0 For Use With QuickBooks Announced
Best Software announced ACT! Link 2.0 for use with QuickBooks. The product integrates ACT!, the company's best-selling contact manager, with Intuit's latest versions of QuickBooks financial management software, QuickBooks Pro Edition 2003, QuickBooks Premier Edition 2003 and QuickBooks Enterprise Solutions 2.0. more »

Mercury Interactive Completes Kintana Acquisition
Mercury Interactive announced it has completed the acquisition of Kintana. Mercury Interactive signed a definitive agreement to acquire Kintana on June 10, 2003 and the acquisition closed on August 15, 2003.

SophistiCom Announces Quality Monitoring And Logging Package
SophistiCom announced the general availability of Interaction Quality Manager (IQM), a quality monitoring and logging package built exclusively for the Apropos Interaction Management platform. Integrating with Apropos versions 5 and 6, IQM is a tool for improving a contact center's quality of customer service. IQM enables contact center managers who are using Apropos software to evaluate interactions for quality assurance and agent feedback.

Siebel And webMethods Announce Offering
webMethods and Siebel announced the general availability of Universal Application Network (UAN) integration applications for the communications, media and energy (CME) industries on the webMethods Integration Platform. Developed by Siebel Systems in collaboration with technology companies, Universal Application Network (UAN) is a standards-based architecture for business integration. more »

J.D. Edwards Announces OneMethodology
At its Quest Global conference, J.D. Edwards & Company launched a new software and services delivery model that offers customers another option for reducing software implementation and post-deployment costs, while still ensuring the high value expected from the J.D. Edwards implementation methodology, called OneMethodology. Through multi-tiered partnerships, including J.D. Edwards' partnership with Covansys Corporation, customers can leverage remote partner resources for implementation and ongoing support services.

ATG Announces Linux Support
ATG announced that the company's ATG 6 product suite now supports the Linux operating system. Support for the Red Hat Enterprise Linux platform is available both to customers looking to build commerce and self-service applications on the Linux platform, as well those who wish to migrate their ATG applications from an existing operating system.

Making Projects Work
Source - Optimize Magazine - Many companies are trying to do a better job of keeping business and technology aligned with overall corporate goals. But the fact remains that many projects fail to deliver. Part of the problem may be the gap between the original ideas and the end results.  more »

RightNow Reveals Trends
RightNow Technologies announced the conclusion of its annual service summit with nearly 300 customer attending. With senior executives, managers and administrators, IT professionals and industry observers in attendance, the conference revealed broad consensus about the opportunities and challenges currently facing customer service organizations. more »

Structured Intelligence Enhances Partnership With Concerto Software
Structured Intelligence announced that it has enhanced its partnership with Concerto Software. Under the terms of the partnership, Structured Intelligence joins Concerto Software's Channel Partner Program and will distribute, implement and provide initial support for Concerto Software solutions in Argentina, Brazil, Colombia, Ecuador and Mexico.

Reservoir Partners Announces Report
Reservoir Partners announced the availability of its newest report, Proactive Service: Outbound Customer Communications. This report is the first in a series of Best Practices studies being conducted by Reservoir Partners to look at how companies are leveraging technology to enhance their customer relationships.

SSPA Conference @ Savannah Workshop
The Service & Support Professionals Association announced the featuring of Five Expert Connection Training Workshops at the SSPA Conference @ Savannah. One choice for attendees will be the S-Business: Reinventing the Services Organization workshop. more »

• B*Mobile And NiceWare Alliance
  
• Ogilvy Renault Selects Interface Software