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Marketplace Software Launches e-manage
Marketplace Software launched e-manage - an enterprise management package With e-manage every module is included in the purchase price of $12,500 for 10 users and $1,250 for each additional packet of 5 users. The program includes all these modules: company/contact manager, project manager, sales force automation, installation manager, service/warranty manager, commissions, asset manager, human resources, employee Web interface, customer Web interface, bulk mail/email, point and click analysis tools and e-manage administrator.

PeopleSoft Unveils Development Suite
PeopleSoft announced Workforce Performance Solutions (WPS), a suite comprised of PeopleSoft's Enterprise Portal and HRMS Portal Pack, ePerformance, Enterprise Learning Management (ELM), eDevelopment and key components of PeopleSoft's Human Resources (HR) application. WPS aims to enable customers to tie together all the elements of organizational development while tracking the impact of investments in training, employee development and performance on an organization's operating and financial results. more »

Blue Pumpkin Signs NACR
Blue Pumpkin announced signing North American Communications Resource (NACR) as a new partner, reselling the full suite of Blue Pumpkin solutions. The new relationship is set to help Blue Pumpkin accelerate sales and increase customer success through added value and expertise. more »

Fossil With Click2Coach
Envision Telephony announced that Fossil is using Click2Coach to coach and train agents at their desktops. Envision's Click2Coach -- an agent development solution that offers integrated quality monitoring, training and motivation tools -- equips Fossil's managers with technology tools for coaching agents and ensuring that they consistently exhibit company values in every customer interaction and offer the advice customers need when purchasing products. more »

Control-F1 And M-Tech Announce Partnership
M-Tech announced a business partnership with Control-F1. Control-F1 and M-Tech's solutions combine to deliver customer solutions that reduce the costs of technical support, increase user productivity and enhance customer satisfaction. more »

Gambro Technical Services Selects Astea
Astea announced that Gambro Technical Services has selected the Web and mobile capabilities of the Astea Alliance CRM Suite throughout the United States. Gambro will deploy Astea Alliance to replace numerous systems and manual procedures that are currently in use to manage field service operations. more »

Eversheds Selects Interface Software
Interface Software announced that the international law firm, Eversheds, has selected InterAction 5, a client relationship management (CRM) solution for professional services, to provide a Relationship Intelligence infrastructure to support the firm's massive client service and consolidation strategy. The decision to invest in InterAction 5 comes as part of a drive to put clients at the heart of Eversheds' business processes and to consolidate its client knowledge management approach across the entire firm.

Vignette Survey
Vignette announced the results of a recent study of nearly 400 information technology (IT) executives that shows customers are looking for more sophisticated integration between enterprise applications, information systems and portal initiatives. Further, more than 80 percent of the IT executive survey respondents prefer a consolidated management console for all Web applications and portals.

SSPA Savannah Sessions
The Service & Support Professionals Association (SSPA) announced the featuring of Five Tracks each with six focused sessions for a total of 30 sessions to unlock the secrets to mastering the future of customer service and support for the SSPA Conference@Savannah. The Five Tracks on the second day of the Conference will include: Track 1: The Future of Support Technology; Track 2: The Future of Customer Demands; Track 3: The Future of the Support Executive; Track 4: The Future of Managing People; Track 5: Delivering World Class Service in the future. more »

Amcat Adds QA Consulting Group As Distribution Partner
Amcat has formed a distributor agreement with QA Consulting Group to resell the Amcat Contact Center to end users in Central America. This partnership will enable Amcat to build on its recent business successes in Canada, the United States and the United Kingdom by expanding in the emerging Latin American contact center market in Central and South America.

• Cinergy Chooses Hyperion
  
• Shaw Industries Selects MicroStrategy