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Pivotal Introduces Healthcare Insurance Product Line
Pivotal announced new and enhanced functionality for Pivotal Healthcare Insurance. Pivotal Healthcare Insurance now features a new online enrollment product, campaign and lead management functionality via Pivotal MarketFirst, and support for multiple rate structures.

Exstream Software Announces New Version
Exstream Software announced the general availability of version 4.0 of its Dialogue enterprise personalization software for personalized document creation. Dialogue's v4.0 offers four new modules and enhancements that aim to give users greater flexibility and control when creating documents.

ESI Announces Workforce Management Software
Expert Solutions International (ESI) announced OptiWise Outsourcing - a workforce management and optimization software for call center outsourcing companies. OptiWise Outsourcing integrates inbound and outbound activities, and schedules agent shifts according to outbound/inbound load balancing.

IBM Introduces Messaging Software
IBM announced the availability of two new messaging and collaboration software products designed, packaged and priced specifically to fit the needs of mid-sized businesses. The new products -- IBM Lotus Domino Collaboration Express and IBM Lotus Domino Utility Server Express -- enable medium-sized companies with 100 to 1,000 employees to deploy the same enterprise-grade software as global organizations, with simplified installation and administration options, advanced security and access to a range of ready-to-use business applications.

CosmoCom Introduces New Capability
CosmoCom announced the introduction of its patent pending Live Call Detection capability. The feature is used to automatically differentiate between calls that are answered by a live person and those answered by a machine or voicemail, connecting only the former to an outbound agent.

Empirix Announces Annual Performance Summit
Empirix announced that it will host its third annual Performance Summit - a gathering for Empirix customers and partners - in Boston October 20-22, 2003 at the Omni Parker House Hotel. The focus of the conference is how to improve the quality of Web- and voice-based applications. more »

Bell Helicopter Flying High With Business Objects
Business Objects announced that Bell Helicopter is using Business Objects to reduce reporting costs, help streamline manufacturing planning, scheduling, and floor operations, and improve quality assurance. Bell uses Business Objects to improve enterprise performance management across every aspect of its business - from purchasing and finance to logistics and manufacturing, and has led to a strong return on investment for the company.

Siebel Recognized
A recent study by IDC recognizes Siebel Systems as the global market share leader in the CRM applications market. According to IDC, Siebel Systems captured 17.1 percent of the worldwide CRM applications software market in 2002, compared to the closest competitor, which has 6.2 percent. more »

Datamonitor Report
Findings from a new report by independent market analyst Datamonitor claim that Canada is becoming an extremely attractive option for many customer care clients from the US. According to the report, "Profiting from Canadian Call Center Outsourcing: lowering risk and maximizing savings," outsourced call center agent positions in Canada are set to rise by 52% by 2007.

E.piphany To Present
E.piphany announced it will be speaking at the Pacific Crest Technology Conference in Vail, CO on Wednesday, August 13, 2003. The company's presentation will be webcast live on E.piphany's investor relations website.

• Telefonica Embraces MicroStrategy
  
• Intervoice Omvia IVR Selected By NetBank
  
• Aegis Reports Results