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HP To Acquire Extreme Logic
HP has signed an agreement to acquire e-Business solution provider Extreme Logic based in Atlanta. Subject to the terms of the agreement, including the satisfaction or waiver of certain closing conditions, Extreme Logic will be merged into a wholly-owned subsidiary of HP and will operate as part of the HP Services organization. more »

Embarcadero Announces Release
Embarcadero Technologies announced a new release of its model-driven data management solution, Embarcadero ER/Studio 6.0. This version leverages data models as the common language to enable disparate teams to work together more easily, and to deliver projects more quickly and with greater confidence.

Motive Business Class Manager Announced
Motive announced the availability of Motive Business Class Manager, the company's newest offering for broadband service providers aimed at helping their small and medium business (SMB) customers adopt high value applications and data services. This product is an infrastructure to help service providers model, automate and manage the entire technology ecosystem that defines the connections and interdependencies between their network and the various systems and devices in an SMB. more »

Standard Register With Courion
Courion announced that Standard Register has implemented Courion's PasswordCourier for enterprise password management to reduce costs and increase security. With thousands of password reset calls consuming its help desk and pulling IT staff away from more critical projects, Standard Register turned to Courion's self-service identity management solution to streamline the password reset process. more »

E-Business Upgrade in Six Weeks
Source - InformationWeek - Ailing Fingerhut threw out its old systems and developed new software in just six weeks. The result was twofold: a second chance for the catalog retailer and a new software company more »

Wipro Infotech And Witness Announce Partnership
Wipro Infotech has entered into an alliance with Witness Systems. Wipro Infotech will market and integrate Witness Systems' eQuality browser based solutions to contact centers in India. more »

Ultimate Software And Epicor Partner
Ultimate Software announced an agreement giving Epicor the right to market and distribute UltiPro Workforce Management to Epicor's customer base and to businesses with under 500 employees. According to the agreement signed in June, Ultimate Software has granted Epicor a license to sell UltiPro as either an in- house license or as a hosted solution known as Intersourcing. more »

Inveresk Selects Siebel
Siebel Systems announced that Inveresk Research selected Siebel Clinical to optimize its clients' drug development process. Siebel Clinical, a trial management system that is integrated with sales force automation, sales and marketing analytics, and marketing campaign management, will replace Inveresk's clinical trial management systems with a coordinated, global view of each and every trial. more »

Replacements Sees Success With eGain
eGain announced that Replacements achieved a 50% increase in contact center agent productivity with eGain Email, a software for processing of customer emails and web-form requests. Furthermore, Replacements will be able to recoup their software investment in half the originally estimated payback time.

Peter Vidmar To Keynote At CMP Call Center Demo
CMP Media's Call Center Demo & Conference West aims to deliver the very latest tools and techniques to help industry professionals maximize the customer experience, increase efficiency and improve workforce management while reducing costs. The keynote address, "Risk, Originality and Virtuosity - the Keys to a Perfect 10," by Peter Vidmar, an Olympic gymnast and gold medal winner, sets the stage for a learning experience that will speak to every aspect of the industry. more »

KANA Study
KANA announced the results of a recent study of vertical market executives regarding customer service trends. The survey found that over 50 percent of travel and transportation executives are looking at multi-channel communication software suites as their next eCRM purchase.

SSPA Announces Workshops
The Service & Support Professionals Association (SSPA) announced the featuring of Five Expert Connection Training Workshops at the SSPA Conference @ Savannah to be held September 29-October 1, 2003, in Savannah, Georgia. One choice for attendees will be the Developing a Services Architecture Workshop. more »

• Linux Vendors Form Support Alliance
  
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• One.Tel Selects smartFOCUS