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edocs Introduces Solutions
edocs announced the availability of a new set of pre-packaged offerings for financial services. Called Focused Solutions, the new offerings bundle industry best practices and best-in-class software functionality with required integration and professional services to enable rapid time to benefit and minimize upfront costs for customers.

Integrity For You Announces Program
Integrity For You announced a new "Business Package," which can be implemented by organizations as a tool to enhance customer loyalty and retention. In addition to determining satisfaction with the company, staff, and product or service, the customer is surveyed to obtain candid opinions.

Enkata Breaks Down Barriers
Enkata Technologies has launched a guide to mining text data, written for managers and executives of large, customer service-intensive organizations. The free guide is available at www.enkata.com/contact/downloads.html.

Intervoice Announces Framework For BEA Platform
Intervoice announced that the BEA WebLogic Enterprise Platform will be used as the application infrastructure software foundation for Intervoice Omvia Voice Framework to provide secure access to enterprise data and to assure the availability of voice applications. Today's announcement supports the recent availability of BEA WebLogic Platform 8.1, an architecture that provides business integration through the convergence of application development and integration, from BEA Systems.

V Communications With RightNow
RightNow Technologies announced its flagship RightNow service and support solution is being deployed by V Communications (VCOM) to optimize the quality and efficiency of customer support across its call center, email, and Web channels. As a result of its implementation, VCOM has experienced significant reductions in phone and email volume. more »

BroadVision Announces Reseller Agreement
BroadVision announced a reseller agreement with International Turnkey Systems, a solutions provider with an established presence in the Middle East and Africa (MEA). Under terms of the agreement, ITS will serve as a BroadVision competence center for the MEA region. The agreement is designed to ensure deployment of BroadVision enterprise portal applications for organizations in the Gulf Region.

Mobile Integrators Focus on CRM
Source - CRM Magazine - Integration in the mobile computing space will grow steadily in the next few years, according to a new Yankee Group report, "Systems Integrators Creep into Enterprise Mobile Computing." Mobile access for sales representatives, not wireless connectivity, will see most of the integration action. more »

ASC To Implement For Finnish Airports
ASC telecom announced that the "Finnish Civil Aviation Administration - Ilmailulaitos" has selected ASC MARATHON TDI as the communications recording solution for their air traffic control centers in Finland. The plan is to roll out the MARATHON solution to the nine airport locations in Finland as well as the South Finland Area Control Center over the next three years.

Diversified Selects Group 1
Group 1 Software announced that Diversified Business Communications of Portland, Maine has selected Group 1's data quality solutions to cleanse and consolidate global customer information. Diversified provides information and market access through trade exhibitions, magazine publishing, and online resources on four continents.

DoubleClick Becomes MicroStrategy Partner
MicroStrategy announced that DoubleClick will resell the MicroStrategy Business Intelligence Platform throughout North America as well as distribute it globally as a value-added component of its Ensemble campaign management solution. DoubleClick once integrated with the MicroStrategy platform, will allow direct marketers and agencies to more plan and execute their customer acquisition and retention programs from a single interface.

Neighborhood Email Makes Big Splash in Kayak Pools Sales
Neighborhood Email revealed the results of its client, Kayak Pool's successful 2003 summer-season e-mail campaign. The company's online marketing program, which includes search engine advertising, an e-commerce Web site and e-mail marketing, generated 65% of Kayak's total sales during its short sales cycle.

• Deutsche Telekom With ClickSoftware
  
• Noble Systems Offers Support For FTC Regulations