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Unicru Acquires Guru And Xperius
Unicru announced it has completed the separate acquisitions of Xperius and Guru Worldwide to accelerate execution of its Workforce Selection and Optimization strategy. With these acquisitions, nine of the 100 largest US employers will be using Unicru's technology to support their recruiting, staffing and hiring needs.

Metrix Delivers With Online ROI Analysis Tool
Metrix announced the launch of the Metrix ROI Calculator, an online business impact tool that 'walks' prospects through a customized ROI analysis. The tool provides a detailed, graphical ROI analysis on product service automation related initiatives such as contact center, field service automation, inventory & logistics, contracts & warranty management, and repair depot. more »

The Hackett Group Announces Business Advisory Service
The Hackett Group announced a new Business Advisory Service (BAS) devoted to Sarbanes-Oxley Compliance, offering senior-level executives confidential business advice, process expertise, and fact-based best practices research driven by Hackett's research in business functions, including Finance, Human Resources, and Information Technology. The membership-based service, which kicked off recently with an introductory Webcast led by a top U.S. automaker, provides guidance from both Hackett analysts and peer companies to help companies comply with the Sarbanes-Oxley Act of 2002.

Sharp HealthCare With Courion
Sharp HealthCare has implemented identity management solutions from Courion Corporation to reduce the cost of managing user authentication, improve the ease and speed by which Sharp HealthCare employees can access critical information technology (IT) systems and heighten data security to help comply with HIPAA privacy regulations. more »

Xactware Sees Success With Sento
Sento has helped Xactware improve its key customer support goals through the creation and support of a customer eService Center. For Xactware, this meant decreasing the overall cost of supporting its software, while increasing the service given to its customers.

First National Technology Solutions With Control-F1
Control-F1 announced that First National Technology Solutions (FNTS) has deployed CF1-LIVE! to enhance the effectiveness of its help desk operation. FNTS provides Collocation and Managed Services to businesses across the United States. Prior to CF1-LIVE!, the help desk assisted its customers primarily via telephone and onsite support. more »

New Book Available To Business Objects Users
BusinessObjects users have a new resource to help them maximize their business intelligence (BI) solution. Business Objects: The Complete Reference is a self-paced training tool available now in bookstores.

LexisNexis Martindale-Hubbell Uses Avaya
Avaya announced that it has implemented a new communication system that will facilitate enhanced customer service from LexisNexis Martindale-Hubbell. As part of a company-wide initiative to "raise the bar" in customer service, Martindale-Hubbell turned to Avaya for help in improving its responsiveness to the 150,000 attorneys and business executives who contact the company each year for information and support.

SSPA Conference Showcase Workshop
The Service & Support Professionals Association (SSPA) announced the featuring of Five Expert Connection Training Workshops at the SSPA Conference@Savannah. One choice for attendees will be the STAR Award Winners Showcase- "Benchmarking Against the Best! Workshop." more »

RightNow Hires VP
RightNow Technologies announced the hiring of 29-year industry veteran Peter P. Dunning as Executive Vice President for Worldwide Field Operations. Dunning has held executive roles at Oracle, SAP, and most recently, S1 Corporation. In his new role, Dunning will lead the global field operations of both RightNow's technology solutions and its value-added professional services division. more »

Epicor To Be Named To Program
Epicor will be named to Deloitte & Touche's Technology Fast 50 Program for Orange County, a ranking of the 50 fastest growing technology companies in the area by Deloitte & Touche. Scheduled to be announced on October 6, 2003, Technology Fast 50 rankings are based on the percentage of growth in fiscal year revenues over five years, from 1998-2002. more »

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