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Courion Delivers For Healthcare
Courion announced support for several key software applications used by hospitals, HMOs and other healthcare organizations. Courion's new software connectors enable integration between three healthcare applications and PasswordCourier, Courion's enterprise password management solution. more »

Epicor To The Midmarket
Epicor is helping midmarket IT organizations address challenges with the launch of its Epicor eCentre Monitoring Service (EMS). Epicor EMS is a suite of enterprise systems management services designed to meet the unique challenges faced by midmarket IT organizations. more »

M-Tech And ServiceWare Announce Partnership
M-Tech Information Technology announced a partnership with ServiceWare. M-Tech and ServiceWare's solutions are designed to assist enterprise help desks reduce call volume through self-service and expedite call resolution. more »

UniPress Software Partners With Atinav
UniPress Software announced a partnership with Atinav, developers of universal Internet access and communication applications for the digital economy. Expanding the capabilities of its FootPrints web-based service desk software, UniPress is integrating live eSupport tools from Atinav to enable help desk agents to troubleshoot and solve technical issues faster and increase first-level support volume. more »

Loews Sees Success With Siebel
Siebel Systems announced that Loews Cineplex Entertainment Special Products Group has increased sales by 17 percent using Siebel eBusiness Applications. Loews has deployed Siebel Sales in its business-to-business sales division, which handles the organization's more than 16,000 business customers in the U.S. and Canada. more »

Primus Reports Customer Satisfaction
Primus announced that its customers are more satisfied than ever with Primus' Global Support Services and Primus knowledge management software. In conjunction with this news, Primus is launching the Primus Customer Advisory Panel (CAP) to create a forum for customers to continue to provide insight into their experiences with Primus technology and to collaborate on future product direction. more »

Accenture Report Exposes SFA Stumbling Blocks
Source - SearchCRM - A new report from Accenture underscores the value of strategy when it comes to sales force automation (SFA) projects. more »

Antenna Software Joins Intermec Honors Partner Program
Intermec Technologies has named Antenna Software to its Honors Partner program. Intermec's Honors program recognizes and rewards value-added partners who demonstrate superior software and integration capabilities as well as create demand in the markets they serve. more »

Best Software Earns SCP Certification
Best Software announced that its Small Business Division Customer Service and Support organization has achieved certification under the Support Center Practices (SCP) Certification program. Determined after an audit of the support center located in Atlanta, the certification quantifies the effectiveness of customer support based upon a set of performance standards. more »

SupportSoft Names Senior VP
SupportSoft announced that John Van Siclen has been appointed senior vice president of sales and services. In this new position, Van Siclen will be responsible for the Company's sales and customer facing services operations, including SupportSoft's direct sales, channels and managed service provider business, and SupportSoft Global Services. more »

PeopleSoft Receives CRM Award
PeopleSoft announced that it received the 2003 InfoWorld Readers' Choice Award for Best CRM Product. InfoWorld's readers voted in this year's Readers' Choice Awards, casting their ballots online from April through June. more »

• Concerto Helps Australian Cable & Telephony
  
• Aussie Group Partners With TeleTech Australia
  
• Hispanic Customers Rely On Customer Service In Spanish