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New Version Of SAP CRM
SAP announced that it has delivered a new suite of solutions to manage the end-to-end business processes for consumer products companies with the latest version of mySAP Customer Relationship Management (mySAP CRM). The latest version of mySAP CRM, available now, provides a offering of industry-specific solutions that impact the highest-priority business processes for organizations in 23 industries.

Yahoo! Selects Island Data
Island Data announced it has signed Yahoo! as a new customer utilizing Insight RT. By analyzing unstructured customer feedback in real-time, Island Data's Insight RT will help Yahoo! listen to their customers, ultimately increasing customer satisfaction and enhancing the value of their premium service offerings. more »

Pipkins Introduces Optimization Suite
Pipkins announced the availability of its Real-Time Intra-Day Optimization Suite, a set of components designed to expedite and optimize current-day schedule adjustments in call centers. This enhancement to Pipkins' Vantage Point workforce management software enables supervisors to respond to unexpected agent absences and other last-minute problems without interruption to normal activities.

Telstra Reaps Return From Witness
Witness Systems announced that Telstra Service Advantage, the service provision division of Telstra, has completed a rollout of Witness Systems Pty Limited's eQuality software in 11 contact center sites across Australia, following an initial successful pilot program in its Townsville customer service center. more »

Epicor And eB2B Commerce Align
Epicor announced an alliance with eB2B Commerce to offer Epicor's Vista and Vantage manufacturing customer collaboration with trading partners and third party logistics providers. eB2B's collaborative trading services are used by leading retailers and suppliers like Best Buy, O-Cedar Brands, Rite Aid, Toys "R" Us and Verizon Logistics. more »

Serasa Selects PeopleSoft CRM
PeopleSoft announced that Serasa selected PeopleSoft Customer Relationship Management (CRM) to manage 2.5 million credit check inquiries daily. Serasa chose PeopleSoft as its CRM vendor of choice after a thorough review of several CRM suite offerings during the second quarter of 2003. more »

Onyx And Metavante Deliver Success
Onyx and Metavante announced a series of new customers for their integrated CRM solution for financial services institutions. The Enterprise Contact Management (ECM) solution integrates Onyx CRM components with Metavante core processing applications.

Mercury Interactive And Motive Sign Agreement
Mercury Interactive and Motive announced that Mercury Interactive has licensed ecosystem blueprinting technology from Motive for integration with Mercury Interactive's application management software. The relationship gives Mercury Interactive advantage in providing automated problem resolution in application management software. more »

E.piphany Announces Support Of BEA
E.piphany announced that its E.6 CRM software solution will support BEA WebLogic Platform 8.1, a platform that provides business integration through the convergence of application development and integration, from BEA Systems. The announcement re-affirms E.piphany's commitment to the Java 2, Enterprise Edition (J2EE) standard and BEA WebLogic Platform.

Primus Supports BEA
Primus announced that it uses the BEA WebLogic Enterprise Platform to power Primus technology to help organizations access and analyze information and provide relevant answers to customer questions via multiple channels -- Web, phone, chat, mobile devices, and email. more »

Applix Showcases Nancys
Applix showcased Nancy's Specialty Foods' use of TM1, Applix's online analytical processing (OLAP) engine, to analyze business critical information for better decision-making. Nancy's uses TM1 for BI applications to ensure data integrity and provide an understanding of product profitability. As a result of the success with TM1 Nancy's has had with TM1, the company has recently rolled out a new BPM application based on TM1 that allows Nancy's to better understand and control its warehousing and freight costs.

SSPA To Offer Sessions
The Service & Support Professionals Association (SSPA) announced the featuring of Five Tracks each with six focused sessions for a total of 30 sessions to unlock the secrets to mastering the future of customer service and support for the SSPA Conference@Savannah. The Five Tracks on the second day of the Conference will include: Track 1: The Future of Support Technology; Track 2: The Future of Customer Demands; Track 3: The Future of the Support Executive; Track 4: The Future of Managing People; Track 5: Delivering World Class Service in the future. more »

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