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Answerthink Acquires Beacon Analytics
Answerthink announced that it has purchased Beacon Analytics, a company specializing in Hyperion software implementations and business performance analytics. The acquisition is expected to add approximately $8.0 million in annualized revenue to Answerthink.

W3 Data Announces Product
W3 Data announced the availability and addition of Real-Time directory assistance data to API411, a core product from its Data Solutions group that offers enterprise customers the ability to automate directory assistance data and logic using information to obtain immediate results.

Firstwave Announces Version 10.0
Firstwave Technologies announced the newest version of its web-based CRM Suite, Firstwave Version 10, which is built on .NET architecture. Firstwave v.10 features an Integrated Development Environment (IDE), which is designed to decrease total cost of ownership and improve customer responsiveness.

iiNet Installs Aspect Technology
Aspect Communications announced that iiNet Limited has implemented Aspect contact center technology in its Perth contact center. iiNet needed a reliable system and a fast implementation in order to keep service quality high and costs low as its contact center grew.

Hyperion And BearingPoint Join Forces
Hyperion and BearingPoint announced a program enabling customers to meet the challenges mandated by the Sarbanes-Oxley Act while improving financial and operational performance. The integrated program offering enables customers to align people, processes and technology, giving them the confidence to comply with these federal regulations.

Nashville Electric Service Selects PeopleSoft
PeopleSoft announced that in the second quarter of 2003, Nashville Electric Service selected PeopleSoft's Time and Labor application, further extending its existing PeopleSoft Human Capital Management (HCM) solution. PeopleSoft Time and Labor will enable Nashville Electric Service to streamline its time entry and payroll processes. more »

Saddletree Research Report
According to a new report from analyst firm, Saddletree Research, performance optimization technologies will be a key driver of profitability and growth in the contact center industry over the next five years. As a result, says the report, it represents the most significant technology growth opportunity since the failure of the dotcom boom and the implosion of the worldwide telecommunications markets.

Salary Survey Results Announced
The 2003 ITtoolbox Salary Survey was recently conducted by ITtoolbox. With over 3,000 IT professionals participating from around the world, the survey results provide insight into current IT salaries across different skill sets and global regions, and identify global trends in salary increases. To view the results of the 2003 ITtoolbox Salary Survey, visit www.realmarket.com/cgi-bin/clicktrack/click.cgi?id=145

ServiceWare Announces Second Quarter Results
ServiceWare Technologies announced results for the second quarter ended June 30, 2003. The Company reported revenues of $3.1 million, up 45% from the first quarter 2003 results of $2.1 million, and up 4% compared with the second quarter 2002 results of $2.9 million. The net loss for the quarter was down 56% to $369,000, or $0.02 per share, which compared to a net loss of $842,000 or $0.04 per share reported in the second quarter of 2002. more »

Siebel To Present
Siebel announced that Kenneth Goldman, Chief Financial Officer and Senior Vice President of Finance and Administration, will present at the CIBC World Markets Third Annual Enterprise Software Conference on August 7, 2003, in New York City. Goldman will present a company overview, product highlights, and market share trends. more »

• Hyperion Selected By Pliva
  
• Selectica Announces Results
  
• Delta Dental Call Center Earns BenchmarkPortal Certification