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UniPress Announces Enhanced Version
UniPress Software announced an enhanced version of its FootPrints Asset Management solution, offering multi-platform IT asset inventory and tracking automation which enables help desk technicians to pinpoint technical problems and speed problem resolution. Powered by Centennial's Discovery 4.5 software, this new version automatically discovers both UNIX and Linux platforms, in addition to existing Windows-based systems. more »

eGain And Gartner Group Host Online Seminar
eGain announced that Esteban Kolsky, CRM Research Director of Gartner Group, will lead an online seminar "Customer Interaction Hubs - Key Imperative for Customer Intimacy". The webinar will focus on why contact centers need to become customer interaction hubs to thrive in today's business environment, and how to get there. The event is scheduled for August 20, 2003 from 8:30 am to 9:30 am Pacific Time. more »

RightAnswers Announces Knowledge-Pak Support For Microsoft Office 2003
RightAnswers announced an update to its Knowledge-Paks technical support knowledge bases. The new Knowledge-Pak will include support for Microsoft Office 2003. The Office 2003 Knowledge-Pak will initially focus on issues with two new Office applications, OneNote and InfoPath. Microsoft is planning to release Office 2003 to manufacturing in August and will launch the products in October; the Office 2003 Knowledge-Pak will be released simultaneously. more »

Walker Information Earns Certification
Walker Information has completed a certification program ensuring its compliance with international privacy laws. The certification recognizes Walker's practices as being in agreement with the U.S./European Union Data Protection Safe Harbor Arrangement, which clarifies international privacy laws across the globe. more »

Do Not Call List Could Benefit Telemarketing Companies
In the wake of the FTC's recently created 'Do Not Call' list, scores of telemarketing executives are claiming that the new federal registry will decimate their industry. But, according to Edward Mandel, president and CEO of Dallas-based Positive Software Systems, just the opposite may happen. more »

Siebel Chosen By HP
Siebel announced that Siebel eBusiness Applications have been chosen as the core platform technology for an HP business customer relationship management (CRM) consolidation initiative. Standardizing on Siebel eBusiness Applications aims to allow HP to unite its sales force, marketing personnel, call center professionals, and partner network through a business customer information system. more »

Firepond Announces Patent Licensing Program
Firepond announced a new patent licensing program. Firepond has moved to protect its intellectual property, filing patent infringement actions against several competitors. more »

Building on a Successful CRM Implementation
Source - CRM Magazine - FSC is a financial services support organization for 2,200 independent financial service professionals, all of whom needed access to exclusive financial information and forms based on their partnership status and their clients' needs. more »

Epicor Continues Winning Streak
Technology Marketing Corporation (TMC) has selected Epicor Software Corporation and its Clientele CRM solution as a winner of the Fourth Annual CRM Excellence Awards. Epicor was chosen for improving business operation and delivering quantifiable results to its customers. more »

e-talk Opens New Office
e-talk announced the opening of its new office in Sydney, Australia where Tom O'Sullivan, director of Asia Pacific channel sales, will reside. IDC predicts the offshore contact center market in India and the Asia Pacific region will grow at around 40% annually. more »

SSPA Savannah Presentations
The Service & Support Professionals Association (SSPA) announced the featuring of Five Tracks each with six focused sessions for a total of 30 sessions to unlock the secrets to mastering the future of customer service and support for the SSPA Conference@Savannah to be held September 29-October 1, 2003 in Savannah, Georgia. more »

NICE Reports Results
NICE Systems announced unaudited results for the quarter ending June 30, 2003. On a GAAP basis, net income was $1.4 million, or $0.09 per fully diluted share, compared with a net profit of $0.2 million, or $0.01 per share, on a fully diluted basis, in the first quarter of 2003. more »

• SPSS Reports Results
  
• Intervoice Expands Training Curriculum
  
• BBC Radio 2 And Five Live Choose Telecom Express