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CINPHONY Email Application Announced
Cintech Solutions announced the general availability of its new CINPHONY Email application. CINPHONY Email applies the principles of ACD, or voice call management, to an enterprise's incoming e-mail contacts. With CINPHONY Email in place, a contact center can intelligently queue, send text announcements, and distribute e-mails to agents.

Network Associates Announces Program
Network Associates announced its newest level of customer support programs with the addition of its PrimeSupport Hardware Program. Complementing Network Associates existing software support solutions, the new PrimeSupport Hardware Program is designed to address and meet the needs customers have for different levels of problem resolution, and fixes for all of their installed network infrastructure hardware.

Verint With New Distributor
Verint Systems announced that it has signed a reseller arrangement with Dublin-based IT Solutions. Under the arrangement, IT Solutions will become a distributor for Verint's ULTRA Intelligent Recording Solution for contact centers. more »

AIM Integrates With Microsoft
Applied Innovation Management announced that its Bug/Defect Tracking Expert and Change Management Expert products now support Microsoft Corp.'s Visual Source Safe (VSS) software development tool. The integration, in the form of an optional software module, gives users and managers of VSS systems tools that allow them to identify, track and manage the changes made to multiple VSS files and projects. more »

Incentive Management Adoption is Slow
Source - InformationWeek - Vendors of incentive-management software love to talk about all the uses for their tools beyond the traditional and most-obvious employees, commission-based salespeople. The reality is that a sliver of companies use these applications outside their sales staff.  more »

Guardian Chooses PeopleSoft
PeopleSoft announced that The Guardian Life Insurance Company of America selected PeopleSoft Financial Management in the second quarter of 2003. Guardian will deploy PeopleSoft General Ledger, Accounts Payable and Asset Management to strengthen its financial and regulatory reporting and analysis capabilities. more »

StayinFront Selected By Sanofi-Synthelabo Italy
StayinFront announced that Sanofi-Synthelabo has chosen StayinFront's Visual Elk for Life Sciences for Sanofi-Synthelabo OTC in Italy. StayinFront teamed up with Unisys to provide an integrated CRM and Electronic Territory Management System for Sanofi-Synthelabo OTC, deployed and supported locally in the Italian market using portables and PDAs.

Epicor Announces Alliance With AMG
Epicor announced the Advanced Manufacturing Group (AMG), a Meritage Company, has joined Epicor's "Partners for Growth" Channel Partner Program and has added Epicor's manufacturing software solutions to its product portfolio. The addition of Epicor's manufacturing solutions brings clients the software tools for optimizing process efficiency, enhancing quality control and improving overall operating results. more »

DCI Brings Events To New York
DCI announced events that are coming to New York to present and discuss trends, best practices and results of technology implementations by end-users and to showcase new technology and services. Attendees of each event will have access to keynote presentations, case studies, expositions, and receptions. more »

Future Of Customer Demands Presented At SSPA Savannah
The Service & Support Professionals Association (SSPA) announced the featuring of Five Tracks each with six focused sessions for a total of 30 sessions to unlock the secrets to mastering the future of customer service and support for the SSPA Savannah Conference. The SSPA Savannah Conference is an event where the future of the Service and Support industry comes together in a fusion of key note addresses, tracks and workshops, interactive forums, networking events, informative exhibits and a dinner. more »

• ViryaNet Partner Sells Service Hub License
  
• McDermott International Chooses Hyperion
  
• KANA Supports British Inland
  
• Boehringer Ingelheim Selects BackWeb