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Epicor Announces Sourcing 7.3 And JumpStart
Epicor announced feature enhancements to its "e by Epicor" enterprise suite with the 7.3 release of Epicor Sourcing. Available immediately as part of the Epicor Supplier Relationship Management (SRM) offering, Epicor Sourcing is an integrated auctions and sourcing solution that provides midmarket companies functionality at a low total cost of ownership. Epicor also announced its JumpStart program which will allow customers to "try and buy" online sourcing while minimizing upfront investment. more »

SPSS Launches Solution
SPSS announced the availability of Predictive Web Analytics, a solution that enables organizations to transform their Web data into deeper customer intelligence. Unlike traditional Web metrics, Predictive Web Analytics provides historical and predictive insights, driving actions that maximize customer value and increase returns from Web investments.

Silverpop Systems To Acquire Certain Assets Of Avalon
Avalon Digital Marketing Systems announced that it has signed a non-binding letter of intent to sell selected operating assets representing its digital marketing services and software business for large enterprise clients to Silverpop Systems. After the sale, Avalon will focus on software-based solutions for small business customers, primarily from its Utah-based operations. The companies intend to enter technology cross-sale and licensing agreements. Other terms of the transaction were not disclosed, and the transaction is subject to various terms and conditions including regulatory and other approvals.

ServicePower And Productility Agreement
ServicePower announced that it has signed an agreement with Italian consultancy Productility srl for the distribution, implementation, and support of SERVICEPower in Italy. Based in Monza (Milan), Productility srl has embraced a new initiative to respond to the growing demand in Italy for the scheduling of mobile workforces. more »

NICE Systems For UK Airport Security
NICE has enabled new content-based information search and retrieval capabilities in a key security recording and storage system at a major UK airport. Implemented by NICE specialist partner Touchstone Electronics, the system supports image search and retrieval based on real world criteria like registration plate number, rather than relying on simple time or date parameters. more »

Firstdoor Teams With Oracle
Oracle and Firstdoor announced the two companies have teamed to deliver on-demand content support to human resource (HR) professionals and line managers for improved decision-making capabilities with policy and compliance issues. Through the alliance, Firstdoor's HR AnswerSource will be integrated with Oracle Human Resources Management System (HRMS), enabling HR professionals and managers across an organization to have instant access to critical information, analysis and decision support tools for making critical HR decisions. Accessible content includes frequently asked questions, government regulations, procedural forms, organizational templates, best practices, and HR news. more »

Borgata Hotel Casino With Blue Pumpkin
Blue Pumpkin announced that Borgata Hotel Casino & Spa will be implementing Blue Pumpkin Workforce Optimization Suite to create a customer care center. Borgata Hotel Casino & Spa, a $1 billion joint venture between Boyd Gaming Corporation and MGM MIRAGE is the first new casino hotel development in Atlantic City in 13 years. more »

M-Tech Announces Research Report
M-Tech Information Technology announced the availability of an independent, third party research report by Nucleus Research on M-Tech's solutions. The report provides an overview of how M-Tech's identity management solutions, P-Synch and ID-Synch, are cost-effective and deliver a rapid return on investment. more »

Agents Working From Home
Source - Call Center Magazine - To boost productivity and shrink costs, a growing number of companies are moving their call centers into agents' homes. Key reasons: cost savings, low turnover and productivity gains make the move worthwhile. more »

Interactive Intelligence Integrates With Microsoft CRM
Interactive Intelligence now offers its interaction management software products for enterprises and contact centers pre- integrated with Microsoft Business Solutions CRM. The Interactive Intelligence software for enterprises, called Enterprise Interaction Center (EIC), and its software for contact centers, called Customer Interaction Center(TM) (CIC), gives organizations features such as TDM- and SIP-enabled IP-based switching, automatic call distribution, auto attendant, unified messaging, remote support, wireless access, Internet text chat and more.

SSPA Provides Sponsorship Opportunities
The Service & Support Professionals Association (SSPA) announced the opportunity for vendors to become a Sponsor of the SSPA Conference@Savannah, September 29-October 1, 2003. The SSPA conferences offer opportunities to some of the key vendors in the IT industry to showcase their products and services, face-to-face, to a select group of executives attending the conference. more »

• Teradata And Hyperion Link
  
• BizRules.com Joins Pegasystems Alliance Program
  
• Acxiom Reports Results