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Unica Corporation Acquires Marketic
Unica announced it acquired Marketic. Marketic is a provider of campaign management software in Europe. As a result of the acquisition, Unica has secured the leadership position in the French and Southern European markets as well as in new industries such as automotive and energy.

RightNow eService Center With Cisco Platform
RightNow Technologies, announced the availability of integration of its RightNow eService Center solution with Cisco System's ICM platform. Called RightFit for Cisco ICM, it aims to enable customer service organizations to create customizable links between their automated call distribution systems and their RightNow customer service management environments. more »

J.D. Edwards Launches Product
J.D. Edwards announced the UK launch of its Financial Services Client Center; an application infrastructure platform suite designed for relationship management in the financial services industry. The J.D. Edwards Financial Services Client Center consists of an application platform and development toolkit. It is architected to address the limitations of packaged CRM applications by empowering financial services organizations to build solutions that are an exact fit with business requirements whilst leveraging their existing infrastructure.

Fair Isaac Blaze Advisor 5.0 Announced
Fair Isaac Corporation announced the release and availability of Fair Isaac Blaze Advisor 5.0. The new release of Fair Isaac's business rules management software allows control and security for team-based development and maintenance of business rule applications, new options for building decision trees as part of a decision process, and the first in a series of planned integrations with Fair Isaac's analytic modeling tools.

InstantService Announces Version 3.4
InstantService will release the latest version of its hosted customer communication solution this weekend. InstantService 3.4 includes many improvements designed for greater security and increased productivity in a web-based call center such as: Restructured reports in the Account Administration Utility now provide better resources to analyze and optimize call center performance and Improvements in the Response Library Administration user interface, including drag-and-drop and one-click designation for FAQ responses.

Chordiant Selected By Asset Management Provider
Chordiant announced that it has been selected by a provider of global asset management and investment technology solutions for a major new unified web-based ASP solution delivered to the provider's enterprise and its clients. Chordiant can be used to create a single view of the customer from multiple back-end operational and transactional systems. more »

BankFinancial Selects SPSS PredictiveMarketing
SPSS announced that BankFinancial is preparing to implement the recently released SPSS PredictiveMarketing solution. BankFinancial will use the analysis capabilities within SPSS PredictiveMarketing to automatically sift through its volumes of customer data to find revealing patterns and identify customers who may be considering ending their relationship.

Third Annual Enterprise Support Symposium
STI Knowledge announced the Third Annual STI Enterprise Support Symposium for the Customer Support Industry. This year's Symposium, entitled "The Global Agenda for Enterprise Support- Preparing for Uncertainty," will be held at the Bellagio Hotel in Las Vegas, Nevada. more »

BroadVision 7 Upgrade
BroadVision announced an upgrade to the popular BroadVision 7 suite of enterprise portal applications, which includes BroadVision One-To-One Portal, BroadVision One-To-One Commerce and BroadVision One-To-One Content, providing a unified user experience to all of an organization's key constituents -- employees, customers, partners, citizens, suppliers. The BroadVision 7.1 suite extends the value proposition that differentiates BroadVision's deployment-ready portal application suite from competing portal solutions that require extensive development time and costly maintenance.

Agents Working From Home
Source - Call Center Magazine - To boost productivity and shrink costs, a growing number of companies are moving their call centers into agents' homes. Key reasons: cost savings, low turnover and productivity gains make the move worthwhile. more »

Al Ghurair Group With Oracle
Oracle announced that the Al Ghurair Group has selected the Oracle E-Business Suite to streamline business processes across its diverse real estate and manufacturing holdings. Al Ghurair's 1,000-employee organization will use Oracle Financials, including Oracle Property Manager, Oracle Enterprise Asset Management and Oracle Supply Chain Management, to integrate and consolidate its operations, while enabling it to reduce administrative costs. more »

Watch Hill Partners And Pegasystems Partner
Watch Hill Partners and Pegasystems announced that Watch Hill Partners has become a premier services partner to support the implementation of PegaRULES Process Commander for major financial services and insurance clients. Under the terms of the agreement, the companies will participate in joint sales and marketing initiatives focused on PegaRULES Process Commander - Pegasystems' rules-based business process management application.

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