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RightNow Locator 3.0 Announced
RightNow Technologies announced the availability of RightNow Locator 3.0. The newly released RightNow Locator can increase customer revenues by more readily directing online shoppers to their bricks-and-mortar stores, dealers, and service locations. Simultaneously, customers also reduce their call center costs by answering common questions about store locations automatically on their Web sites. more »

DesktopStreaming 4.0 Announced
Expertcity announced the launch of DesktopStreaming 4.0, a new version of its remote-assistance service that enables help desk organizations to provide improved service and cost-effective support for the enterprise. DesktopStreaming 4.0 includes feature enhancements designed to accommodate remote problem solving, administration, support, training and issue resolution. more »

RightAnswers And DKSystems Partner
RightAnswers announced a partnership with its Knowledge-Pak solution and DKSystems, a developer of scalable help desk and IT asset management solutions. Through the agreement, DKSystems will provide customers of its DKHelpDesk Product Suite with integrated access to RightAnswers' Knowledge-Paks. more »

PeopleSoft To Integrate Instant Messaging
PeopleSoft announced its plans to integrate instant messaging capabilities from IBM, Microsoft and Yahoo! into its enterprise applications. By integrating PeopleSoft's products and technology platform with leading instant messaging technologies, users will be able to collaborate with their customers, suppliers and partners more easily. more »

Release 1.5 Of BetaSphere
BetaSphere announced Release 1.5 of the BetaSphere Product Definition Server and BetaSphere RevMax Optimizer, as part of the BetaSphere RevMax Suite of offerings. New features in Release 1.5 provide advanced analytics and business process automation support for enterprise business units to define not only new products, but also incremental releases to existing products.

Newgen Launches Program
Newgen Results announced the launch of Quality Care Maintenance Reminder System ("QCMRS") Canada in conjunction with Ford Motor Company of Canada. QCMRS is a Ford-endorsed and branded version of Newgen's service reminder program. Scheduled to launch in early 2003, and roll out to Ford of Canada dealerships throughout the remainder of the year, the program will be an international launch of Newgen's service reminder solution, and will be provided in Canada's two official languages, English and French.

Teradata Supply Chain Intelligence Solution Expanded
Teradata announced the latest version of Teradata Supply Chain Intelligence, a decision-support solution that applies data warehousing and analytical application technology to existing planning and operational supply-chain management systems. The solution now includes a predictive modeling capability that enables more effective management of the key analytic drivers of demand and cycle time, and features visual mapping, executive dashboards, balanced scorecards, a scenario analyzer, new alerting features and a transformation server.

American Diabetes Association Selects Blue Martini
Blue Martini Software and the American Diabetes Association announced that the Association has selected Blue Martini applications to power an online store aimed at supporting its mission to find a cure for diabetes and improve the lives of all people affected by the disease. With Blue Martini e-commerce capabilities, the Association aims to enhance its users' online experience by streamlining the delivery of critical diabetes information and related products.

BroadVision Powers Portals
BroadVision announced that Hutchison Essar is using BroadVision enterprise business portal applications to power customer and employee portals for its Hutch brand, serving subscribers in Delhi, Mumbai, Kolkata, Gujrat, Andhra Pradesh, Karnataka and Chennai. The company's goal was to consolidate disparate web sites into a centralized employee portal that would provide one-stop access to information, tools and business processes; and a sales portal that would provide its customer base with self-service access to information, services and targeted incentives.

Vignette Makes It Easier
Vignette announced the availability of Vignette Application Builder 4.0. Designed to empower the business user and increase the speed at which portal applications can be developed and deployed, Vignette Application Builder enables organizations to graphically create, integrate and deliver custom composite Web applications.

• Degussa Selects SAP
  
• TantaComm Expands Into Latin America
  
• Hudsons Bay Company Selects MicroStrategy