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Elite Announces Apex Connector
Elite Information Systems announced the availability of the Elite Apex Connector for Palm handheld devices. Elite Apex, a firm-wide client relationship management solution featuring a centralized database that captures client and contact information for all firm users within a single relational database, is used by more than 125 professional services firms.

Sento Launches New Model
Sento announced the formal launch of the company's integrated Customer Choice Platform for customer contact management. Sento has blended outsourced live support with the Company's proprietary best-in-class software solutions. Sento solutions let customers make their own informed choices from a range of web-enabled self-service options, with live support available as an alternative at every critical point.

Navara Mobility Suite 3.0 Announced
NavaraSoft announced the availability of the Navara Mobility Suite 3.0. Navara automates logistics and extends current applications across both wired and wireless networks.

Synergistix Introduces New Edition
Synergistix Data Solutions introduced the Tablet PC version of their Call Activity Tracking System (C.A.T.S.). It is a sales force automation and customer relationship management tool designed to help pharmaceutical companies effectively plan and track activities with physicians, pharmacies, and hospitals in their territories.

Extraprise Launches Practice
Extraprise announced the launch of its integrated Marketing Analytics and Automation (MA&A) Practice. Representing the latest addition to Extraprise's portfolio of CRM consulting and integration services, the new MA&A business unit offers a complete range of analysis, strategy, process improvement and technology services designed to better understand and respond to customer opportunities.

Primas Provider of VoiceXL
The Primas Group together with Interactive Digital unveiled a relationship that aims to help call center operators improve their self-service applications with a new method for custom fitting Interactive Voice Response (IVR) applications to the unique needs of each caller. Empirical studies show VoiceXL technology cuts average call duration by 5-15% and that customers complete their calls using the self-service system 1-5% more often than those using traditional one-size-fits-all IVR applications.

Siemens Delivers
Siemens Communications' OptiPoint 600 office is a workpoint supporting both IP and circuit switched configurations. The product allows companies to develop their own functionality to meet specific needs and demonstrates Siemens' commitment to providing the end-user with all the benefits of open standards.

Firstwave Receives License Order
Firstwave Technologies reported receipt of the largest purchase order in the Company's history covering $1,150,000 in licenses. The order is from one of the Company's large global services partners. Maintenance revenues in future periods are also expected to increase from the sale of these licenses.

Convergys Upgrades Solution
Convergys announced that Telewest Broadband has upgraded to a newer version of Convergys' billing and customer care product, ICOMS 4.6. According to Telewest Broadband, deploying the upgrade has reduced its customer billing costs.

Benetton Group Selects MicroStrategy
MicroStrategy announced that the Benetton Group is using the MicroStrategy Business Intelligence Platform to anchor its Web-based reporting system, the Commercial Reporting project, used to analyze sales and merchandising information. The Commercial Reporting project, developed by Benetton Group and MicroStrategy partner SoftQuattro, will enable Benetton's end users across its global commercial office locations to analyze sales activity, as well as monitor customer orders and their delivery, via a Web browser.

• eLoyalty Joins Pegasystems Alliance Program
  
• KeyCorp Chooses Exstream Software
  
• ProClarity With FSIS
  
• UpSource Chooses HigherGround