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SPSS PredictiveMarketing Announced
SPSS announced the release of SPSS PredictiveMarketing, an automated predictive analytics application that helps marketers improve customer targeting and increase response rates. SPSS PredictiveMarketing uses analytics that automatically sift through volumes of customer data to find revealing patterns.

SAP Announces Solution
SAP announced the launch of a specialized solution designed to meet the needs of the industrial machinery and components industry. mySAP Industrial Machinery & Components (mySAP IM&C) will provide a single integrated solution to meet all business process requirements, from the plant floor to the back office.

Unilever Bestfoods Germany Implements Siebel
Siebel announced that Unilever Bestfoods Germany is implementing Siebel Consumer Goods 7. The solution will enable the manufacturer to manage its customer relationships across the demand chain. more »

Sento Announces Products
Sento announced the formal launch of the products and service within its Customer Choice model for integrated customer contact management. Sento's Customer Choice Solution provides relevant information to the customer in order that they may make an informed choice as to the best option available.

Epicor Unveils Product Strategy
Epicor announced its new strategy and product roadmap for the midmarket manufacturing industry. Development efforts for Epicor's manufacturing software solutions will focus on supporting discrete, mixed-mode manufacturers, a sector that encompasses the majority of Epicor's 6,000 manufacturing customers today. more »

KANA IQ Gains Adoption
KANA announced that more and more enterprises are deploying KANA IQ software, the company's self-service knowledge base. Organizations that purchased the product in the past year include leading brand names such as Postbus 51, priceline.com, AXA France and Verizon Online, among others.

Chordiant Software To Present
Chordiant announced that it will present at the Lehman Brothers Global Software & IT Services Conference on Monday, March 10, 2003. The Chordiant presentation, which begins at 10:30a.m and will be made by Sam Spadafora, Chairman. The presentation can be accessed live via an audio webcast -- an "audio" webcast only. more »

Ulysses Learning Earns Favorable Review
Lguide, an independent e-Learning research and consulting firm based in Tacoma, Washington, recently reviewed ServiceMentor - Ulysses' simulation e-Learning system for customer service representatives. Mike Flanagan, Lguide's Vice President of research and consulting, conducted the review using Lguide's proprietary research methodology. His article recapping the assessment of ServiceMentor appeared in a recent issue of TRAINING magazine. more »

Group 1 Software Optimizes Data Quality
Group 1 Software announced that it has entered into an alliance with Evoke Software to enhance Group 1's Data Quality Assessments, which provide an analysis and recommendations to improve enterprise data quality. With this alliance, Group 1 will utilize Evoke Axio to provide Group 1's customers with insight into the quality, content, and structure of the data in their corporate source systems.

Customer Trials Validate Eyretel
Eyretel announced that it has completed customer validation trials of the Oracle9i database system with its enterprise recording system, for a number of major European financial services clients. With this step, Eyretel customers may now use Oracle as the supporting database for the Contact Atlas networked software system for rapid indexing and searching of recorded calls. more »

SafeHarbor To Hold Webinar
While self-service support has been proven to lower support costs, companies have had varying degrees of success at building user adoption of self-service support, and therefore achieving the ROI it promises. That is the main issue SafeHarbor Technology will address during its free Webinar for executives, entitled, "Self-service works. Now it can work better." more »

Banter Appoints VP
Banter announced the appointment of David Zinman as vice president of marketing. Zinman will oversee all marketing and product management activities for Banter. more »

SSPA Workshops
The Service & Support Professionals Association (SSPA) announced the featuring of four Expert Connection Training Workshops at the SSPA Conference @ San Diego. One choice for attendees will be "Support Center Practices (SCP) Best Practices User Forum". more »

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