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Epicor Vantage 6.0
Epicor announced an upgrade to Vantage, its integrated manufacturing solution. Vantage 6.0, slated for general availability end of March, is a manufacturing solution that addresses the core business needs of make-to-order (MTO) and mixed-mode manufacturers. more »

Firstwave Announces Acquisition Of Connect-Care
Firstwave announced the acquisition of Connect-Care. According to the terms of the merger agreement, Firstwave will deliver 200,000 shares of common stock to the shareholders of Connect-Care, as well as an additional potential earn out payment of $300,000 in cash payable in 2004 if certain revenue goals are attained.

Sprint Inks Contract With Oracle
Sprint announced a multimillion-dollar communications agreement with Oracle. Valued at about $9 million per year, the agreement will integrate Oracle's U.S. networking backbone into one consolidated infrastructure and enable Oracle's employees access to software and business applications online, utilizing Sprint's network. more »

Convergys Expands Availability
Convergys announced the availability of Convergys Activation Manager Release 3.1. With the latest release, Convergys makes Activation Manager's functionality more widely available to advanced communication services providers with new multi-byte enablement for support of multiple languages including Chinese, Japanese, and Korean, as well as the software's ability to operate on a single server.

Primus Enables Concerto Software
Primus announced that Concerto Software has successfully adopted the Primus eServer knowledgebase and improved the efficiency of its customer-support operation by capturing and sharing information accumulated via customer-service engineers' interactions with customers. Concerto Software implemented Primus eServer within the company's Worldwide Support Center (WSC) in February 2001 and integrated it with Siebel System 7. more »

Norstan Reseller Agreement With Witness
Norstan announced that Norstan Communications has entered into a reseller distribution agreement with Witness Systems. Under the terms of the agreement, Norstan joins Witness Systems' Global Alliance Program as a level partner, reselling its eQuality software suite. more »

Courion Receives SAP Certification
Courion announced that it has received interface certification from SAP AG for its PasswordCourier self-service password reset and password synchronization software, making PasswordCourier one of the first enterprise password management solutions certified to integrate with the mySAP Business Suite. As a result of the certification, SAP customers can use the PasswordCourier Password Management Module for mySAP Business Suite to offer secure self-service password reset and synchronization to employees, business partners and customers who have been locked out of SAP solutions and other IT systems, due to forgotten or expired passwords. more »

RightAnswers Certified
RightAnswers announced that its Knowledge-Paks solution has been certified ca smart with Unicenter ServicePlus Knowledge Tools, a knowledge management solution from Computer Associates. Knowledge-Paks offers one-touch access to problem resolutions for more than 150 off-the-shelf software applications. more »

KnowledgeBase.net Wins Award
KnowledgeBase Solutions has won the contact center industry’s top for Best Global Self-Service Solution in the 2003 ContactCenterWorld Members’ Choice Awards. Voted in by its own customer base, whose ballots included specific ratings as well as qualitative feedback, KnowledgeBase Solutions is proud to be designated a winner among a field of more than 65 companies. more »

InfoNow Announces Siebel Validation
InfoNow announced that it has validated the integration of its E-Commerce offering, which includes cascading catalog and Web technology for corporations and their resellers and distributors, with Siebel eBusiness Applications version 7.0. With this validation, customers of Siebel Systems and InfoNow can now create and rapidly implement co-branded Web sites that allow customers to buy online, without interrupting the sales process or losing the sale to competitive products. more »

Affinity Group Chooses Acxiom
Acxiom announced that it will provide a range of Customer and Information Management Solutions for the Affinity Group (AGI) to help AGI market more effectively to its existing customers and to acquire new customers. Acxiom's solutions, which include AbiliTec-enabled Customer Data Integration (CDI) technology and InfoBase data, will provide AGI with a view of their existing customers.

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