Previous Issue                                                                      About    Contact    Affiliations    Home                           

Welcome to RealMarket Today! Your concise source for the latest breaking news in CRM. RealMarket Today! is a free resource of RealMarket.

Subscribe or Refer a Friend for our newsletter (it's free) and get a new white paper from Empirix - "Quality of Experience" and the Bottom Line, presenting the value of automated testing and monitoring in the contact center. Subscribe Now!
Subscribe Now!

CRMAdvocate Announces Fifth Annual Users Choice Call for Voters
CRMAdvocate, the worldwide source for CRM success, announced the Call for Voters for the 2003 Users Choice Awards. The Users Choice Awards will again recognize the Best in Class CRM products and services as judged by the users. Vote online at www.userschoiceawards.com. All voters are entered into a drawing for a $100 (US) cash prize to be given after the awards presentation in August. more »

KnowledgeBase.net Version 3.0 Announced
KnowledgeBase Solutions announced the immediate availability of KnowledgeBase.net Version 3.0. Canon U.S.A.'s Systems and Technical Support Division will be the first customer to upgrade to the software's latest version, which includes new and enhanced features, such as portal customization, added search options, and foreign language support. These and other features improve KnowledgeBase.net's overall front and back end functionality as a Customer Self-Help and Support application.

Primus Knowledge Pathway Launches
Primus Knowledge Solutions launched Primus Knowledge Pathway, a program that provides Primus' customers with professional services support and a roadmap for implementing a successful knowledge management initiative. Primus Knowledge Pathway is a flexible deployment model that is suitable for any size implementation and is based on tested methodologies. more »

J.D. Edwards Unveils Solution
Companies looking to better manage product supply and demand now have access to a new demand management solution - Demand Forecasting - from J.D. Edwards & Company. The new collaborative module analyzes sales and shipment history and applies advanced algorithms to statistically predict what sales will be in the future - aiming to appeal to mid-market companies.

Meyer Corporation With RightNow
RightNow Technologies announced cookware leader Meyer Corporation U.S. has selected RightNow eService Center. RightNow's customer service and support solution aims to help Meyer reduce its call center and email communications workloads, improve management of call center and email service requests and optimize the Web as a self-service medium for its customers. more »

New PegaRULES Process Commander
Pegasystems announced a new version of PegaRULES Process Commander. PegaRULES Process Commander 3.2 incorporates a range of new declarative rules, allowing business users and developers to build and modify a richer set of BPM applications.

CORDA Technologies Joins Siebel Alliance
CORDA Technologies announced that it has joined the Siebel Alliance Program as a Software Partner. The alliance will focus on CORDA's PopChart technology for use with the Siebel Analytics product line. more »

ClientLogic Opens Contact Center
ClientLogic announced the opening of a new, multi-channel customer contact center in Bangalore, India. Through the joint venture with ITC Infotech India Ltd., ClientLogic is extending its global presence and widening its leadership position in the BPO industry.

University Of Colorado Hospital Selects Allscripts
Allscripts Healthcare Solutions announced that University of Colorado Hospital selected the full suite of TouchWorks software for 50 physicians in their ambulatory clinics. UCH cited the abilities of TouchWorks Note to reduce transcription costs and improve clinical documentation as key decision criteria.

Applix Announces Resignation Of CEO
Applix announced that Alan Goldsworthy has resigned as the Company's President and Chief Executive Officer and a member of the Board of Directors. The Board has appointed David C. Mahoney as interim Chief Executive Officer. Mr. Mahoney has been a director of the Company since 1992 and is the former Chief Executive Officer of ePresence.

AFSMI Announces Web Seminar
The Association for Services Management International (AFSMI) announced it will conduct a Web seminar entitled "Performance Can Be Managed." In this Web-based presentation, Dr. Richard Hammes will outline the general parameters for the process of formulating and implementing a performance appraisal and development process.

• Mutualista Pichincha Selects ATG
  
• ContactCenterWorld.com To Present Awards