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Witness Launches Cash Offer For Eyretel
Witness Systems announced that it has reached an agreement with Eyretel on the terms of a recommended cash offer for all of the shares of Eyretel. The offer will be 25 pence in cash for each Eyretel share and values the company's entire issued share capital at approximately GBP37.4 million or USD $59.8 million. The total cash consideration for the offer will be financed from Witness Systems' existing cash resources. more »

Webinar - Actionable Customer Intelligence
Data is not intelligence. Intelligence is not action. Many enterprises find it difficult to quickly transform their raw data into meaningful business intelligence (BI) to support the needs of the "real-time" enterprise driven by demanding customers. Learn how actionable customer intelligence can help you gain competitive advantage through risk management, rapid deployment and lower cost of ownership. more »

ManageYourLeads.com Launches
Strategic Sales & Marketing (SSM) announced that it has launched an online business sales lead generation web tool called "ManageYourLeads.com". Sales teams using the web site will have access to custom developed contact lists, all daily lead generation activities, completed call logs, contact records, leads and script dialogues.

FrontWorks Introduces Alert! Messaging System
It matters that the right people are timely informed when emergencies occur on your technical infrastructure or in case of any other urgent event in your organization. FrontWorks announces the Alert! messaging system to fill this need. FrontWorks Alert! ensures that critical people and teams are notified simultaneously in case of emergencies or any other urgent events, by placing one phone call to the Alert! messaging system.

Siebel And XO Communications Work Together
Siebel announced that XO Communications has launched a customer relationship management (CRM) initiative that relies on an upgrade to Siebel Communications 7.5. XO expects the solution's enhanced order management functionality and other new capabilities to help the company reduce operational costs and streamline operations. more »

Nortel Announces New Solution
Nortel Networks announced enhancements to its portfolio of security products designed to provide greater network protection with improved performance and scalability while simplifying administration of communications infrastructure. These enhancements include Nortel Networks Alteon Security Manager, a new solution that consolidates configuration, management and monitoring of the multiple security appliances and embedded security solutions typically employed by enterprises and service providers to safeguard networking and applications infrastructure.

ServicePower Announces Web Seminar
ServicePower announced it will conduct a Web seminar entitled "Achieving Efficient Appointment Booking for Field Service." The Web seminar, scheduled for Wednesday, March 12th, is free to registered attendees and may be accessed from any location. more »

Riggs Bank Selects Onyx
Onyx announced Riggs Bank has selected Onyx as its global customer relationship management (CRM) standard. Riggs Bank will use Onyx Enterprise CRM across its retail branches, call center, commercial banking group and private banking group, and intends to deploy the application to approximately 1000 users.

CentrPort And Teradata Partner
CentrPort and Teradata announced a technology partnership in North America. The two companies will offer a solution for proactive management of all online and off-line interactions between customers, prospects and their brand.

American IronHorse Motorcycle Teams With Baan
Baan and TriNET announced that American IronHorse Motorcycle Company - a manufacturer of high-performance, customized motorcycles - will install the iBaan for Enterprise Resource Planning (ERP) solution. The iBaan ERP solution will be installed at the Fort Worth headquarters of American IronHorse to help simplify manufacturing, distribution and finance processes. The iBaan ERP solution also will help enable the company to improve productivity and substantially reduce costs in the areas of inventory, manufacturing and order fulfillment.

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