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Aegon Spain With Oracle CRM
Oracle announced that Aegon Spain has implemented the portal and business intelligence functionality in Oracle9i Application Server and the CRM modules of the Oracle E-Business Suite to help it build customer relationships and expand its sales channels in the Spanish market. more »

C3i Selects ServiceWare
ServiceWare announced that C3i has selected ServiceWare's eService Suite solution to knowledge-enable its help desk services for major pharmaceutical clients. C3i initially selected ServiceWare's eService Suite to enhance a marquee client's help desk support services. more »

Volkswagen Financial Services With Witness
Witness Systems announced that Volkswagen Financial Services (UK) Limited will implement its eQuality software at the company's contact center in Blakelands, Milton Keynes. Volkswagen Financial Services (UK) Limited wants to ensure that its customer sales/service representatives (CSRs) deliver customer service with accuracy, clarity and enthusiasm. more »

FrontRange Improves With Primus
Primus Knowledge Solutions announced that its customer FrontRange Solutions has reported improvement in their ability to satisfy more customers with existing staff since implementing Primus Answer Engine in 2001. This includes a 170 percent increase in Web-based customer questions, and a decrease in the number of calls to its help desk. more »

LiveWire Logic RealDialog Gains Acceptance
LiveWire Logic announced the company has signed four new customers since launching RealDialog in September 2002. RealDialog, a customer self-service solution with an automated agent capable of engaging customers in a web-based, interactive dialog to more accurately provide answers, will be deployed across four key markets - retail, financial services, consumer products and outsourced customer/technical support. more »

Help Desk Institute Presents HDI 2003
Help Desk Institute (HDI) announced that HDI 2003 -Come Together will be held March 17-20, 2003 at the Venetian Resort & Casino in Las Vegas, NV. HDI 2003's conference will cover every area of the service and support industry, including emerging trends, new challenges and proven solutions surrounding the delivery of IT help desk support and external technical and customer service and support. more »

divine Wins Award
divine announced that Customer Inter@ction Solutions magazine named divine MindAlign as a Product of the Year winner for 2002. divine MindAlign is a collaboration solution that provides topic-based channels for business communication. more »

NativeMinds Wins Award
NativeMinds has been named "Product of the Year" by Technology Marketing Corporation's Customer Inter@ction Solutions magazine. This year marks the third time NativeMinds' flagship product, NeuroServer, has been honored with this award. more »

FrontRange Solutions Launches Kit
FrontRange Solutions announced the availability of the GoldMine Plus Accounting Solution Kit. This new software developer kit enables participants of the FrontRange Solutions Technology Partner Program to equip GoldMine users with critical links to their accounting application. more »

CMP Media And ICMI Create Knowledge Exchange
CMP Media and Incoming Calls Management Institute (ICMI) have teamed to create a Knowledge Exchange forum for contact center management. Industry experts will offer tutorials and interactive sessions including roundtable discussions on the latest innovations in technology, workforce management, people management, strategy & leadership and more. more »

Island Data Wins Award
Island Data announced that Technology Marketing Corporation's Customer Inter@ction Solutions magazine, named Insight RT as a Product of the Year winner for 2002. more »

• SupportSoft Reveals Insight
  
• PeopleSoft Releases Results