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ServiceWare Announces SmartMiner 2.0
ServiceWare announced the availability of SmartMiner 2.0. SmartMiner enables organizations to utilize corporate knowledge that resides outside of a company's structured knowledge base to answer customer, employee or partner questions via agent-assisted or Web self-service transactions. more »

Systems Integrators Endorse PeopleSoft CRM 8.8
PeopleSoft alliance partners BearingPoint, Deloitte Consulting, Cap Gemini Ernst & Young and IBM Global Services announced their support of PeopleSoft CRM 8.8 as an advancement in solving customers' CRM implementation challenges. Leveraging PeopleSoft CRM 8.8, these partners will use their expertise in CRM solution planning and delivery to help clients derive maximum business value from their CRM implementations. more »

MarketSoft Announces DemandMore*Projects
MarketSoft released DemandMore*Projects, a marketing project management application that lets companies increase their marketing output without adding staff. With DemandMore*Projects, companies can reduce their campaign lead time by automating the planning, project management and execution of all their marketing activities, and gain full visibility across internal departments and external vendors.

divine Expands Features
divine announced expanded globalization features for divine Content Server. With localized interfaces and expanded language support, divine Content Server makes it easier than ever for global organizations to manage and deliver relevant content to Web sites, portals and extranets, supporting intelligent interactions with all of a company's customers, partners and employees worldwide in the language of their choice. more »

Calendra And M-Tech Announce Partnership
Calendra and M-Tech announced the formation of a sales, marketing and product integration partnership. The partnership extends the of each company and provides a comprehensive identity management solution for their respective customers. more »

Utility Service Company With Oracle
Oracle announced that Utility Service Company has implemented the Oracle E-Business Suite to help it transform and standardize corporate procedures, improve current and potential customer relationships and streamline critical business flows. To help lower its total cost of ownership, USCI chose Oracle Outsourcing to deliver, maintain and support the Oracle E-Business Suite. more »

Hyperion And BEA Deliver
Hyperion and BEA Systems will deliver the solutions required to tap performance data and analysis when and where it is needed across the enterprise. By extending the reach of business performance management, companies can drive profitability, enable decision making and achieve continuous improvement.

Tata Consultancy Services Sponsors HDI Event
Help Desk Institute (HDI) announced that Support Outsourcing Strategies Summit: A Tour of India will be held April 26 - May 3, 2003. HDI is producing the event in partnership with Offshore Development Group (ODG). more »

Peppers And Rogers Group Wins Award
Intraspect Software announced that its customer, Peppers and Rogers Group, has received a 2002 Web Award from Inc Magazine. Peppers and Rogers Group was selected as part of the "Transformations" category which recognizes businesses that are drawing on the Internet's vitality in order to renew and reinvent themselves. more »

• Trend Micro Earns Certification
  
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